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December 2023 by Delvia W.
Typical club. Parking busy.Service was goodThe store was pretty clean. There were a few things out in the aisle that posed a hazard.
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September 2023 by Julia O.
Produce is beyond disappointing. I have a family of 5 so I go here and often but I refuse to get my produce or meat here any more. Last time I got stew meat and the meat showing through the plastic looked good, but when I came home and separated it everything underneath was browning and slimy. It said it was packed that day. The time before that, I got ribs which I thought were too cheap... the quality of them were absolutely terrible they were so hard to eat. The produce undoubtedly sits for weeks. Atleast half of what is out is already dying, whatever you bring home is dead within 2 days. No exaggeration. The deptford sams club is constantly restocking their meat and produce. Sometimes I go there they don't have any carts because no one's gone to collect them. The cashiers are mostly miserable. I've wasted so much money here since I've moved farther from the deptford sams club. It's pretty bad when you're willing to drive twice as far to a different location just to get what you pay for. It's really really lacking at this Williamstown location.
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June 2023 by Donna Offenbacker-Hann
We knew there were inspections that had to take place when we gutted out kitchen in March but our stove went on sale in Feb on Sams on line. We went ahead and ordered the stove because it was a great deal and just left it in the box. Last week the stove was removed from the box to get installed and the back of the stove is all bent up. We opened the oven and the metal is all bent up. You could clearly see in transit to our house it was dropped. We called Sam’s they told us they would either exchange it or give us our money back. Now after going back and forth with them they will not give us our money back or exchange it. I am so upset we have a stove we can not use at all. We will be contacting the news regarding this matter. I have all the emails back and forth. Melissa refuses to give us a supervisor’s name and number. Needless to say we will never go to Sam’s again. Be very careful if you order anything from them
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June 2023 by Rhonda D.
One star for poor customer service. The first time I entered this store location through the exit door which isn't labeled as an exit from the outside. After a few steps in, I heard the store associate tell me that I entered in the wrong way. My response... "Welp, I'm in here now," shrugging with a smile. Then another associate proceeds to tell me that I need to go back out and let them check my member ID. I reluctantly comply, only to discover that the person at the entrance didn't bother to ask for my member ID. Stupid rule!!Furthermore, if I was a nonmember interested in joining the club I wouldn't have a member ID to show and I presume that they wouldn't turn away a potential customer in that scenario.
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June 2023 by Melissa Anglero
Sams club Human Resources department is unprofessional and does not know how to speak to their employees or the people who apply!!
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December 2022 by George Grasso
Worst service ever. They installed four tires on my car and installed the tire sensor on the wrong side. So when I had a flat/slow leak on the passenger front, the car reported it was the driver side tire. To add insult to injury. Took the flat tire to be repaired three hours before they close and was told to come back tomorrow because they’re too busy. Tire was off the car so it should take no more than twenty minutes to repair.
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November 2022 by Joseph E.
The front end supervisor Stacey Wilcox awesome at her job always goes above and beyond at her job great to see someone who has pride for her work ethic awesome everytime I'm there she working her tail off she deserves the five stars
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July 2022 by Nancy C.
Sam's club optical department is highly recommended!!!! Kyle, Jackie, and Davi are absolutely the best! What a pleasure and very pleasant experience every time Jackie took the time to explain my prescription to me which my own doctor did not ! Thank you so much for your kindness, friendliness, and sharing your knowledge . It is very much appreciated and you all are an asset to your company :)
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July 2022 by Sonji C.
It is oftentimes crowded especially when it comes to the lines, there's a lot of options for whatever you want to buy. The gas station is always crowded so make sure to get there before any rush hours.
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May 2022 by Mike D.
I looked around for tire at many different tire places, Sam's was the cheapest I could find for the tires I needed. I bought 4 Pirelli tires and a tire warranty. They are a great tire . That being said now let me tell you the problem. I took it over and left the car. They called me and told me it can't be fixed and they need to order a tire, will be a couple of days. I leave the car, 3 days later I call , they confuse me with another customer and tell me I agreed to leave it for a week from today. So I drive up to settle the issue. I am then told they confused my account and my tire has no date to give me because they are discontinued. 2 months old , again. Then the manager Bill tells me they will call when it's done. Whenever that is. He then gives me an option to upgrade that tire to get it done faster but of course has to charge me more. I'm done with these people. Get your tires else where. You may pay another hundred or so but they will at least live up to their end faster. No hurries and no worries on Sam's club side.. just sorry that's the way it is... a 10 dollar upgrade and I didn't hit it until I asked if it was possible. They didn't even think to say they would just eat the 10 dollars for my aggravation and time. NEVER AGAIN !!!GO ELSEWHERE!!!!THEY DONT CARE
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February 2022 by Marc S.
If I could give them negative stars I would. The level of incompetence and stupidity in their customer service is beyond belief. We bought a recliner that broke and when they offered me a refund the nightmare started when I changed banks and they wouldn't refund to my new payment source. They demanded a letter from the bank as to why the account was closed. First off it is none of their business as to why we changed banks. And what difference should that make. JUST GIVE ME THE MONEY I WAS TOLD I WAS GETTING!! I am never and I mean NEVER going to Sam's again. Besides COSTCO is SO much better in every way. Bye Bye Sam's....
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January 2022 by Theresa J.
We were pumping gas and it took over an hour to get to one pump because the employees were too busy playing on their phone and hanging out with their friend in a yellow camero! It was ridiculous!! No help from management they put us on hold for the entire time! This Sam's club customer service is trash! Need to hire better employees that don't bring friend to block a pump and hang out for over an hour!! Literally blocking that first pump and they weren't paying attention when one car was done.
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September 2021 by Dennis Mount
Always nice service...curtesy...good prices
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August 2021 by o s.
WORST EXPERIENCE i've had in the 4+ of doing our necessary shopping here. The woman at the EXIT that has to check our receipts after every purchase (which we have no issue in presenting) was extremely rude and disrespectful tonight (williamstown nj location) 8/11 6:50pm-7:00pm These people that your company hires should be put through sensitivity training. If she isn't happy doing her job maybe she should quit. She should also train on how to do her job the correct way. There's no reason for her to be rude and ignorant much less YELLING to customers especially when they aren't disrespectful.
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April 2021 by Faith T.
Very limited selection of goods, not enough workers especially cashiers bc they'd rather you check out your own stuff while corporate make millions $$$ on cutting staff. They used to be okay but now many of the staff are rude, NOT all, some are VERY good and helpful. Wish I had a Costco or BJs closer to my house. Rude cashiers are the worst.
