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February 2024 by Cathy A
I visited the Applegarth store based upon local reviews. I was greeted by Nikita. I was in the market for a new phone and knew about the promotion that was running. Nikita was straight up and no mincing of words. My new phone was up and running in about 20 minutes. This is the only T mobile store I would visit as others fell short. Thank you Nikita for excellent customer service!
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February 2024 by James Gentner
Called the store to get a feel for the type of people working there and spoke with Nakia she was a straight shooter so I went in. I had an idea of what I was looking for but she found a better option that fit what I was looking for and had more benefits that I didn't even know I would like to have. 10/10 I would recommend Nakia and Melissa to anyone who needs anything TMobile.
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January 2024 by Natalie Hartz
Excellent service! Kway was very helpful. I am a repeat customer but this experience was the best in the Monroe store.
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January 2024 by D Patel
Had the weirdest thing happen with my account. My account was canceled for no reason. Went in to this store, explained everything to Ashley, store manager. And she was able to get my account back up and running. Went to another store in the morning and they were of no help. Ashley was the best!
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January 2024 by Alyssa Cellini
my husband just came into the store to have you connect his NEW iphone and was told "sorry we cant help because you didnt buy it here." But I DID buy it at this store, along with a home internet package. Employee just didnt want to help. This was after my husband waited outside bc the employee showed up 15 min after opening time AND then needed extra time to "open store". Ridiculous
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January 2024 by Jay Dhanani
It is that time of the year when you want to express your gratitudes. I am very happy with the services from T-mobile Applegarth road, Monroe, NJ.Ashley is a kind person and very passionate about helping customers.Even though my order was processed from California and the profit was going to another shop, Ashley helped me transition from Verizon to T-mobile smoothly. Thank you Ashley.From Daksha.
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January 2024 by Ronni B. L.
The former Manager Ashley for this T-Mobile store left due to she lived far. She was awesome to say the least. Went to the Store (next to WAWA) All new people. They had the worst customer service that could be. I went to get another Android cell phone as my Samsung Galaxy 32 was 3 years old and I was having issues with this phone approx 3 years old. We have a senior plan for several years. The so called Manager came out of the closed door and lied to me about a Samsung 14 5G phone and stated it wasn't compatible with our Senior Plan. He wanted to upsell an additional $10 a month for that phone. T-Mobil Customer Care told me the Managers statement was not true the phone was. I happened to get another phone instead. I was refunded $35. for the activation fee due to a "lie" from Customer Care and paid for my new Android phone with them. I totally suggest NOT to go to that T-Mobile as he is a liar. He has ugly beard and appears to be as sloppy as his appearance.
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December 2023 by Live Well Church
Sergio was incredible. If he didn’t say hello as soon as I walked into the store it’s no way I would have purchased all those items. Sergio helped me walk out the store with a new phone when I was just making an inquiry. I have been with TMobile for over 21 years. He’s incredible. Peace and blessings. Live Well! Pastor Kahlil
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December 2023 by Amit K
This store is good. Ashley helped us with device upgrade and provided excellent service. She was friendly and professional throughout the interaction.
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December 2023 by Jay Sisselman
Mike was extremely helpful and went above and beyond. Ashley was also very helpful and I would recommend the Monroe T-Mobile store to anyone looking to switch providers to T-Mobile or for any problem encountered.
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December 2023 by Kathleen Carman
great service
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December 2023 by Matthew Evans
Helpful and friendly staff easily process the upgrade to a new phone and traded my old device in a couple minutes. Had it restored on the new one and walked out the store hunky dory with my new device.
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December 2023 by Chocolate' Shaw
Ashley is a wonderful person very helpful thank you Ashley
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December 2023 by Rose Reyes
I came in to upgrade my phone and had a great experience at the store with Sergio. Courteous, efficient and practical, I found what I needed and was on my way in no time at all.
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December 2023 by Joan Demarco
Ashley was Very professional very courteous, very sweet. I think she deserves a raise. She knows everything and she was very willing to help.
