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February 2024 by Dani “Dragon”
MONROE MANAGER on prospect plains rd. screamed at my daughter that she was a fraud. threatened to have her taken away by cops. told her she stole a insurance check that she wanted to deposit into a new account. when she was there she discovered her ex-husband had stolen her social and opened a joint account with his new baby moma. that manager Noal should be fired. td should be ashamed and repremanded by the NJ banking commission. which by the way is my nest email to inform them of td practices. open accounts online by frauds and persecute the real customer
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December 2023 by Debi Adinolfi-Pipeling
I just opened a HELOC loan and used this bank for the closing. While I was with the Mgr, everything was fine but I heard the phone ring repeatedly and no one picked it up even though the tellers were just standing there. Since then I have called several times with questions and no one answers the phone instead there's a recording asking if you want speak to a live representative to dial another#. I am not happy with this branch at all, I used to bank at the Jamesburg branch and I will see how they are in comparison and if it's the same, I will be pulling my money out and closing the accts.
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October 2023 by John Alot
I'm shocked to read such negative reviews. My family & I have always been treated with the utmost respect & care by Shefali & banking staff. She was most helpful during the transfer of my father's assets to my mother upon his death.
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October 2023 by VG
I don’t remember name of manager, but think she’s from India. Initially she made me wait 10 minutes when there were no people in the department. She doesn’t looks that she cares about my banking problem, and didn’t solve it at all. unpleasant feeling, I won’t come to this department again.
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July 2023 by William Isaac Arias
I came to this facility and the lady just led me make mi question for send me to the bankers that's no good at all they don't have any information they don't be qualified to do this kind of jobs, they working on costumer services and they have their attitude like doesn't no care anything bad service bad people working there
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February 2023 by Derek Lucas
If I could give this branch 0 stars I would!!My branch is under construction and I came here looking for help with my debit card and account I was helped by the woman manager who did not know how to do her job or just didn’t want to.. needless to say customer service and her overall attitude towards me was terrible and I will never return I suggest you do not go here!!
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June 2022 by Frosine Galiatsatos
Noel Quijano excellent Manager
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April 2022 by Illya Goloborodko
Usually you coming here for just waist your time. Workers ignoring you as much as possible, hiding from you.Have no idea why they even exist?
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March 2022 by Gee Hue
Haven't been to this location in well over ten years but I used to bank at this location and cash my paycheck here every week. They had great friendly and speedy service, with a penny arcade
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January 2022 by Ricards Fortels
Never an easy time with them, don’t give a brake and are not customer friendly(no help from their end)
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November 2021 by Bobbi Greenfield
Most of the employees at this branch are competent and kind, especially Noel.Unfortunately, I have too often been forced to deal with Shefali, who has been rude and demeaning, and should not be allowed to deal with customers!!!Were it not for her, I would have given the branch 5 stars.
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October 2021 by Patricia Spinelli
Several times there was a sign posted on the door "LOBBY CLOSED". Went by the drive-by and the woman told me they are understaffed so they cannot open. What kind of a bank is this? Can access my safety deposit box or get a certified bank check. I have been banking here for approximately 12-14 years, and it is getting worse. Thinking of changing banks very soon.
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October 2021 by Isaak Shoikhet
162 Prospect Plains Rd, Monroe Township, NJ 08831this is the brunch that I could not contact. Called a few timesand nobody picked up the phone.
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September 2021 by Patricia Spinelli Spinelli
Several times there was a sign posted on the door "LOBBY CLOSED". Went by the drive-by and the woman told me they are understaffed so they cannot open. What kind of a bank is this? Can access my safety deposit box or get a certified bank check. I have been banking here for approximately 12-14 years, and it is getting worse. Thinking of changing banks very soon.
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September 2021 by Linda Staszak
Bank was closed yesterday and a week ago one day that I went. Called main office and they could not give me a straight answer as to why. Might start looking at other Bank's.
