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April 2023 by Aleksandra G.
I will never shop at this store again! I had to shop there couple times when my daughter goes to dancing school and I have one hour to kill and the closet grocery store is this one. But it's a waste of money! First of all the store is so dirty and smelling bad that I don't want to shop there. A lot of items like Oreo yogurts I buy are out of stock. Then one time I bought ground chicken here and opened it the next and boy it smelled bad!! I threw it out of course. Then I bought shrimp here they were on sale, I decided to give it a try. When I cooked it it was full of water and shrunk to a mini size shrimp. I wanted to make a shrimp scampi but with these mini shrimp I don't know what I got. I have no complaints about the service they are super helpful but the store itself is terrible!
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March 2021 by Linda M.
Store is very high priced, customer friendliness is very poor. If you go early in the morning there is one register opened. They do not have a register for a few items only. So, you go over to self check out, which you don't want to do because that's taking a job away from someone. They have an associate standing there in case you run into trouble. They never greet you, or thank you for your patronage . The whole store needs a course in customer friendliness. They are so unfriendly throughout the store. I only go there if I'm desperate
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December 2020 by E V.
Upon entering this store it smells horrible and looks very unappealing . Their fish department is smelly and I just don't shop there anymore and not to mention their prices are higher than Shop Rite. See you when improvements are made.
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October 2020 by Stacy S.
Once again no wipes for the shopping carts! They went out of their way to make these nice stickers with arrows for the aisles but they don't think enough to ensure the carts are sanitized. Thank goodness I bring personal sized packages of wipes for my husband and myself.
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September 2020 by Fran K.
I shopped here Wed Sept 16. This store has a great many older shoppers from the multiple surrounding 55+ developments, people in an age group that is especially vulnerable to COVID-19.A man with NO mask was standing on the Customer Service line, and not one of the Stop N Shop staff who were in the immediate area asked him to mask up or leave! This is unconscionable!! Three women going to the line left instead, as did I. And I will do the same any time I see unmasked people in stores. The store needs to do everything it can to protect their shoppers at this time. While I can understand that store employees may hesitate to confront a shopper who is blatantly defying the store rules -- which are posted at store entrances and clearly say EVERYONE must wear a mask in the store. But if this is the case, then Stop and Shop should hire a security guard to enforce this rule. If they do not, at-risk and all other shoppers are being jeopardized.
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February 2020 by Steve O.
Deli is garbage they constantly don't listen to the way you want items sliced. Maybe they need to be able to read the order and listen when in person!
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December 2019 by Henrietta K.
This stop and shop is close to my home, so I have opted to go there early on Sunday mornings. I prefer to shop at the store in Dayton, smaller, excellent customer service but that store struggles in the fresh produce dept that early in the morning. Today I stop at the Monroe store to pick up a few cards and I stopped by the meat section to see if the rib roasts were out. I saw a nice selection dated for earlier than i wanted to purchase. I asked the meat guy that was putting the roasts up if he thought these same types of roasts would be available on the weekend. He became really rude and I honestly have no idea why. I asked the same question of the meat guy in Dayton and that same gentlemen (John) went out of his way to offer his assistance. I walked away rather than continue with his rude tirade and vowed never to return to the store. I was going to stop by and put in a complaint. I thought it was better to just not shop there again, and go back to the place I really like... (even with the poor produce department).
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September 2019 by Tom D.
In many ways supermarkets are very much the same, a box of cereal is a box of cereal. You couldn't tell the difference between Cheerios from McCaffrey's and Cheerios from Stop & Shop. But there are differences too. Stop & Shop in Monroe offers some kind of rotisserie chicken. That's it for hot foods aside from a few soups. McCaffrey's has a large hot food bar. And a large salad bar, Stop & Shop got rid of theirs. But what led me to writing this review is Stop & Shop runs out of items all too frequently. A week ago I was there, I needed coffee. I use Folgers freeze dried coffee, it's fast to make and I like it. They didn't have it. In fact aside from three jars of their own brand instant coffee and a name brand freeze dried light blend they were out of everything else, I remember thinking it looked like they were going out of business. I chose wrong and bought their instant coffee. It was horrible, I threw the coffee away. I was there today and they had the Folgers I usually use. I also needed low sugar instant oatmeal today, aside from an apple flavored one, which I don't like, they were out of all brands and all flavors. They basically stock their own brand and Quaker Oats. Out. None in stock. I found myself thinking that it looks like a business about to close. I left without buying any hot cereal, I'll get it elsewhere. You may wonder why I continue to go to Stop & Shop. It's because of convenience, they are the only supermarket in the area. We don't do our weekly food shopping there, we go to McCaffrey's in East Windsor. But when you need one or two items McCaffrey's is just too far to drive. Should another supermarket open in our area Stop & Shop would never see me again. Oh, and they have the flimsiest bags I've ever used. Practically every one of them rips through the bottom by the time you get home.
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September 2019 by Tom R.
UPDATE: Another reason why I hate this store. MAGGOTS all over the self check out. Nasty. And that's in a public area. Imagine what it is like behind the scene. Crap. Lousy produce, deli counter is ridiculously slow. Had the last straw tonight as they were not letting anyone in the freezer section to get food.
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August 2019 by Joe F.
Ok so now that I reside in the area, here's my new take on this store. The bakery is very nice. The aisles are a little confusing. The placement of the freezers in the center of the store makes no sense to me. If you purchase Ice Cream and continue shopping, then checkout and then drive home, it has begun to soften already. If you only need milk, it's located at the furthest part of the store away from the front entrance. Granted this is a marketing ploy to entice you to purchase other items, I get my exercise in a gym, I do not need to walk across this huge store for a container of milk.....Price wise they're expensive. I've shopped in Stop and Shop in another state for years and the same items in this NJ store are more expensive......Kinda taking advantage of the many senior communities in the area in my opinion
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June 2019 by Matan O.
I was quite surprised with all the negativity on this place. I was quite impressed with this Stop and Shop. It was very clean, and easy to navigate, Aisles are always marked correctly. You won't find something in the wrong place. Staff is very friendly, and there is staff all around the store to help you out. It is a little bit pricey, I will agree with the other reviewers. I had no problems with parking. It was very easy for me to park my car. There weren't a lot of senior citizens, so it did not stop me from me doing my quick shop. Checkout lines move quickly and efficiently. The part where the meat and deli departments arre, the flooring is not clean, but I don't really buy meat from a supermarket. I just passed it while going to the other aisles. It was a great store. I could find everything I needed.
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April 2019 by Erika V.
Only been in a here couple since it's really the closest supermarket in the area. It's hugeee, can take you awhile to find something if you're not familiar with the set up (I fell victim to this). Just like most stop&shop stores, they don't have many good deal/reasonable price items. Both times I went I barely see workings/cashiers. I'm more of a self check out type of gal anyways. When it comes to last minute things I wouldn't mind going, but other than that I'll go elsewhere.
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February 2019 by Lucy F.
This is the worst supermarket I have ever had to frequent due to its proximity to my community. I only shop here when I can't get to a Shoprite. When I lived in northern NJ, I loved our Clifton Stop and Shop. But this Monroe location is horrific. How they can consistently sell outdated dairy, old meat, re-frozen ice cream is beyond me! The service is slow and not customer oriented as well. The store is dirty and they have issues with their freezers. Prices are too high, especially since they are located central to several over 55 adult communities. You would think they would cater to seniors on budgets. Would hope that reviews like this get to executives at Stop and Shop!! Really shows that customer is not number one here.
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January 2019 by Samson L.
One of the worst supermarkets ever! The adventure starts when you pull up to the parking lot. Monroe is known for its large population of retirees and parking can be a bit of a pain, whether it's trying to get in and out of the lot or rogue carts slamming into your car. Inside, the frustrating things are the lines and the prices! Whenever I shop here, I'm usually just buying one or two items, but I find myself standing in a long line even the self checkout! The culprit is a combination of the slow checkout staff and customers with carts filled to the brim. Despite having the self scanner guns to scan your items while shopping, the lines aren't any better. Don't get me started about the prices. It's amazing why anyone would shop here other than convenience. The regular prices are putrid and the sale items are a joke. There's only a small section for organic and natural products. I'm happy that shoprite isn't too far away and I would gladly drive an extra 10 minutes for better prices and better shopping experience. Shame on Stop and Shop for fleecing the elderly and their limited fixed income! The only positive of this place is there's a full starbucks in the premises.
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November 2018 by Robin A.
I agree with ALL the reviews!! Large, clean, pricey, deli counter soooo slow and it doesn't matter how many customers there. With all the poor complaints you would think someone would address the issues