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May 2023 by Carmen Lopez Wolf
I deposited cash and a check this evening. As I was attempting to confirm the check deposit, the ATM machine froze and ended up being out of service. I was able to retrieve my card afterwards. I immediately called the number on the ATM machine to report the incident. The representative on the phone was very helpful as he took my information and apologized. Unfortunately the deposit was not processed and he transferred me to the claims department. The female representative told me that I would receive an email, the cash amount would be deposited to my account (cash was not deposited) and it would take 45 days to complete an investigation for the check to be deposited. I do not know why I am being inconvenienced for a mechanical error. I plan on going to the bank tomorrow and speaking to a manager in person. If this matter is not resolved by tomorrow, thenI will contact corporate office.
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May 2023 by Stephen Roy M.
Typical bank atmosphere, ATM does not work 1/2 the time, the staff inside are very good
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April 2023 by David A Connolly Jr
This bank has a drive-through ATM that is constantly out of service. When that happens, the ATM inside the building has a very long line, as well as at the tellers' line, which has been reduced to one teller at a time. This first comment is just for starters...There is more.The frequency of problems at this is branch, and Bank of America in general not going unnoticed by your long-time customers.I have been a banking customer at this location for decades now, and the service here has slowly deteriorated since well before the Pandemic, and now there is only one Bank of America ATM in town ever since you permanently closed the BofA location on Bloomfield Avenue downtown.If there is ever a problem with ATMs at the Valley Road branch, your customers have to drive to another town to get cash, or make a deposit. I am considering changing banks due to this banking "inconvenience".Free off-street parking is an added bonus to banking at this location, unless I have walked from home, and need to withdraw some cash when the ATMs are broken.Also...Bring back free change counting services again, please. It's 2023, and we shouldn't have to manually wrap change to get paper bills. Progress is going backwards here!!!Your bank employees also allow, and encourage people to bring there dogs into this branch as well.I love dogs, but your bank would get fined significantly if a health inspector walked in, and a lot of people are allergic to dog hair.PLEASE STOP RUDE, SELF-INVOLVED CUSTOMERS FROM BRIINGING DOGS OF ALL SIZES into your bank...It should NOT be encouraged by your business ever!!!
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February 2023 by Shakeer Mohammed
Waste of time. Keep hanging up phone. Merril Edge department is not professional. Been calling and sending emails to find out about my investments accounts. Never get a reply. Made appointments and they are not there or they never call on phone appointments.
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December 2022 by Jared Gogel
Been here 3 times. Each time waited way too long to get my transaction taken care of as there’s a line for one teller. Today was close to 15 mins to get cash since the atm has a limit.
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November 2022 by Rob Golebieski
Drive up ATM is always out of service. Going inside is not a big deal but since the drive up ATM is never able to dispense money, just get rid of it!
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July 2022 by Regina Beasley
Been coming here for about 2 years I love it as I get my quarters for my laundry here and I don’t have wait in a long line staff is helpful especially when you forget your log in information they don’t judge your forgetful ness bank is very clean also
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June 2022 by Marilyn D.
If I could give no stars I would. I don't usually write reviews of any kind, and only positive ones if necessary; however, today's experience at this branch left me entirely dumfounded. We have used this bank and this branch in particular for the last 30 years. In the beginning it was nice and convenient to our business location. It has steadily declined over the last 10 years and has been completely horrible in the last 5. Experiences like waiting in line for 20 minutes by myself while there was no teller and the manager said I had to wait until she was off her break - he could help do a deposit. Covid was hard for every business but they really took their time coming back and were even less friendly than usual. It is still the most convenient branch so we regularly suffered the lack of courtesy, much less actual customer service. Today they couldn't accurately enter our account number and sent our employee back with three deposits still in hand. She was told BY THE MANAGER that our account deposit slip was not for an active account even though they looked up her driver's license for identification and it was in their ID system. Our deposit slips today came from a deposit book that is almost empty - so it hasn't been a problem to use the slips for at least the last month or so. Guess we can't bank there any longer...darn :)
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April 2022 by Halis Oztoklu
Erika knows everything just like Erica ?. I appreciate her help!
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March 2022 by Thewiffe
Great bank, wonderful staff. They make you feel like your the only that banks there. very personable and attentive to my needs
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March 2022 by Tej Williams
Atm never works properly. Don't even know why I bother.
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December 2021 by Andrew L.
Turned me a way when I was 3 mins past closing and employees + customers inside... not sure why they couldn't bother fitting me in when folks continued to stand around.
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August 2021 by Damara Scott
Ricardo was excellent in helping me find the car I wanted. He was professional and courteous. He made shopping at BMW of Bloomfield effortless.
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June 2021 by Chip D.
It's been years since I've been treated anywhere with the mix of rudeness and incompetence I encountered today at the Bank of America branch at 560 Valley Road, Upper Montclair, NJ. I felt demeaned. I went back to the bank today because I still could not see any indication online that payments I'd made at that branch several weeks earlier to two business credit cards had, in fact, been credited to my account. The teller, who seemed interested in brushing me off as quickly as possible, suggested I simply wait for the monthly credit card statements to arrive in the mail. I told him I should not have to make still another trip to resolve this--that ordinarily I see online within a day or two that deposits have been credited-- and someone ought to be able to show me today that the funds had been properly credited.Since he was unable or unwilling to help me, I asked to see a manager. He told me to have a seat and someone else would help me. I sat and waited. But the man who eventually came out to help me simply passed the buck back to the first guy who'd been unwilling or unable to help me, and told me that guy would take care of me--another brush-off. The first guy then got on the phone with someone, and after 20 minutes was only able to show me evidence that one of the two payments had been deposited. As for the other payment, he told me to wait for the monthly statement to arrive in the mail. (Back to Square One.) I told him I'd banked with Bank of America for many years, and this wasn't the way it's supposed to work, and-- He simply got up, turned his back on me, and walked away while I was talking to him. I have never been treated so rudely in a bank (or anywhere else). He made no attempt to apologize for not being able to solve the problem, or for wasting so much of my time; he made no attempt to get someone else to help me. He spent 20 minutes on the phone with higher-ups and he still could not show me that the other payment had been credited to my account. The best he could do was advise me to wait for the next statement to arrive by mail. I can often forgive incompetence. But the sheer rudeness and disrespect he showed me, the lack of interest anyone seemed to have in resolving the problem, and him turning his back on me and walking away while I was trying to get the problem resolved--that's unforgiveable. It left a very bad taste in my mouth.
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May 2021 by Sally S.
To the Manager and Asst. Manager: Do you have any idea how crummy the service is at your branch? I'm a customerof 49 years; I was a VP and Branch Manager for BofA in downtown SF so when I went to your/my branch today to ask a simple question I found one employee - your loan officer that was walking in the door when I did about 2:15P. You had one teller with a customer and one officer in a cubicle with a customer. All I wanted to know was how to proceed to add my sister's name/signature to the sig cards for my checking, savings and safe deposit accounts at your branch. My sister is coming to town in about 2 weeks and I expect I'll need an appointment. The loan officer went to the back of the branch, returned and told me the Asst Manager, Chai, would be with me shortly. I waited about 10 minutes, but left since no one appeared. I told the loan officer about the crummy service, and said I would have to return since I had an appointment. Shame on you; it is extremely distressing to a former employee, current shareholder and long-time booster of BofA to observe the depth of the service deterioration. It's amazing that you have any business at all. Sincerely, Sarah S., Oakland, CA
