Bank of America (with Drive-thru ATM) is a banking institution that has taken proactive steps to enhance cleaning procedures and follow local restrictions to limit the risk of COVID-19 exposure. The bank may temporarily modify its hours, so customers are encouraged to check the mobile app or website for the latest information on available services. Customers have praised the excellent professionalism and service provided by specific employees, such as Luisa, Silvia, Darlene, and Hernan. These employees have been described as very helpful, kind, polite, and patient in addressing customer needs and concerns. One customer particularly appreciated Luisa and Darlene's desire to value and assist customers, even when dealing with issues related to poor phone customer service from the bank's corporate office. Overall, the reviews highlight the positive experiences customers have had with the attentive and knowledgeable staff at this Bank of America branch, despite some challenges with the bank's corporate-level customer service. The branch appears to provide a welcoming environment and smooth banking processes for its customers.
Silvia is a very helpful lady. She did her best to solve my problem. I would like to thank Silvia and the bank management very much.
June 2024
Shout out to your awesome employee, Luisa! Went in today with my wife to straighten out a few issues. Luisa was very helpful and professional. Understood what we needed and did a great job helping and explaining everything. Thanks again for your help!
April 2024
Excellent professionalism, very kind and polite Silvia, very pleased with her attention and patience, this girl is more than ten satisfied with her attention and very prepared in her work content.
