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January 2024 by Scott Noto
Hello!My name is Scott, and recently, me & my partner came into this store. I want to preference this by saying that I've been shopping at this store for about 3–4 years now, and this recent interaction was the first and only negative interaction I have ever had. Personally, I think this store has a wide variety of deck selections and has wonderful crystals at pretty good prices. I got an amazing Golden Healer quartz for like 24 bucks!! A real steal. This interaction was with a lady who i think is "manager" (I am unsure if this is true, but the lady I talked too with the locks is whom I am referring) Me and my partner entered the store on December 7th of this year, I saw the Lady at the counter talking to a customer, who I later found out was getting a gift for her fiancé. I was holding a hunky chunk of moonstone in my hand, and I approached the conversation by saying this"Im sorry, I dont want to impose, but what kind of gift are you getting, and who for? Can I lend you a hand?". In the reply that the owners of store sent to my partner, they claimed "Your partner was asking the other patron all sorts of personal questions, and she was visibly uncomfortable." She was very uncomfortable, haha! I was quickly met with very closed-off energy, which is completely valid!!! A random stranger barging in on your very personal conversation —thats my bad, though I did not ask all sorts of questions. I simply asked "Who are you getting this for?" "Oh your fiance? What does he like?" She had let me know awkwardly that she was in a rush, and i began to back off. That's it, and even though I entered this conversation, with nothing but pure intent, I was retaliated against. The lady at the counter quickly intervened, and said something along the lines of "That was very rude, you should not barge in on private conversations, can you guys please just go and do your own thing? Please." Even though on paper, this looks like a very simple redirection, it was not. It was dismissive, unprofessional, and rude. I can stand on my ground and with pure certainty I that was not being rude, and that as a manager of this establishment, your communication should be one, kinder, and two, better. I am well aware that we are all human, as though personally it did definitely hurt my feelings just a WEEEE bit, I do not take this personally at all! Haha after the lady at the desk said that to me my partner was PISSEDDDDDD bahaha he took that moonstone out of my hand put that shi back down and MADE me leave the store before i could even process what happened lolol. I am not writing this review to further spiral the argument that was created over the 1 poor interaction we've had; I am writing this is share my perspective not through my partners lenses, and too also apologize. It is my fault for intruding on a private conversation, and I am sorry! though, please in the future, I would really appreciate just a weeeee bit of kindness & compassion. I entered the conversation with nothing but love, and a want to help. I hope that i can come back to your store without fear of animosity or judgement, as judgement, and intrusion was not my intent! This really stressed me the FAWK out and I know it did for my partner as well. I have a feeling that the stress has been a little universal within the weird little tringle in which this scuttle transpired. Nothing but love, as up until this point I have had amazing interactions at this store. I hope my message gets across kindly. I hope that we are still friends, as even though we have little to no conversation, I have known the nice ladys that work at this store for a handful of years now. Once again, my deepest apology for the intrusion. See you guys soon!Sincerely Scott
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January 2024 by William Arnold
I have decided to check out local spiritual businesses in my area. I’m with my partner who is extremely educated and passionate about alternative healing. We had asked another patron what they had been looking around at and the woman at the front counter (Pale woman with dread locks and eyeliner up to her eyebrows) snaps at us saying not to help and that they’re “busy” so to not offer opinion. She proceeded to call my partner rude. My partner is a regular at this store, and even though I’m making it sound less inflamed than hearing it in person the delivery of this was extremely distasteful as a supposed “spiritual shop” where all are expected to be welcomed and respected. The vivid side eye and over all arrogant delivery was appalling. Besides it being rude it was completely unexpected and had us very shocked. I rarely take time to leave reviews but this had me grabbing my phone pretty quick. I will in fact be sharing the horrible “vibes” from Culture Couture with all of the spiritual groups in the area. Friends, family and business associates who thoroughly enjoy spending good money supporting local businesses will not be shopping here. The delivery of her rude words had us put every one of the products we saw right back down and we left. Horrible customer service approach. Life is not a movie, there are no cameras around… ground yourself and remember you’re speaking to other human beings….. who probably would’ve just dropped a solid rack $$ had this not occurred.- Reply -Your response does not come as a surprise after reading these other reviews. Very much “the adults are talking” energy rather than a simple clarification that it was a private conversation and they would rather not be bothered. Your employees lack of communication skills is not my problem nor should I have to tolerate it. My partner was very clearly and innocently excited and just wanted to help, even if you didn’t want it. Encouragement and redirection is the way to a smooth resolution and would have conveyed the same message rather than assuming whatever weird narrative your cashier did. So I stand on my words, it was rude and out of left field. The way you conduct business and allow your employees to speak to customers is embarrassing.
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December 2023 by Sonia Tang
One of my favorite places, Always stopping in to pick up some incense any other supplies and gifts for friends and family.
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August 2023 by Jasmyn
I have shopped here several times and it has been a great experience each time. Today, Mallory helped me - she is super friendly and knowledgeable on the products and overall has great energy. My intention was to get some incense cones but ended up getting several more items including candles. This is a great place to get crystals, candles, incense and so much more. ?
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May 2023 by Lauren Klemans
Mallory was awesome! My boyfriend and I came in to get some gifts for my mom, and she was extremely helpful not only in picking out those gifts and explaining everything, but she even corrected me in one of the crystals that I had on my person that I thought was moss agate and it was actually fuchsite! She gave my boyfriend and I a clear quartz as well as a goodie, it was truly an amazing experience and such a welcoming environment. For someone who has only been on the spiritual scene for 4 years now, she really taught me about some new products and was extremely informative! I highly recommend coming here and hopefully you’ll get as lucky as we did and Mallory will be there to guide you. We can’t wait to come back!
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May 2023 by Willow Surran
I have been to this store many times. A majority of my plants are from there. I went there today with the intention of getting either new incense or a new plant. I was looking around, smelling things, browsing as one does. When I went up to the counter to buy my incense and incense holder, the person behind the register said “are you going to pay for everything in your pockets too?” I was very confused. I didn’t realize I was being accused of shoplifting until I was forced to empty my pockets - which had nothing in them except my phone. After realizing they had mistakenly judged, I was never given any apology. I still bought my items because I support small businesses, but that was extremely unprofessional and very unkind. I will not be shopping here again and would advise others to do the same.
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May 2023 by Roman Rodriguez
The person at the counter accused my friend of shoplifting when no one shop lifted anything.... forced them to empty their pockets and didn't even apologize when they realized they made a mistake! Just embarrassed my friend for no reason, extremely unprofessional.
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January 2023 by Lisa Calleros
Such a cute little corner shop! I love everything about this place. The owner was super nice and super helpful. I went in to purchase some sage and left with a bag full of goodies! It's just what my heart needed today. Definitely recommended. Spread the love!
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December 2022 by Andrew Arcangelo
One of the best shops in Montclair. They have a great assortment and always adding to it. The store owner is also very nice and helpful. It’s definitely worth your time!
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August 2022 by Kathy Kelly
I had a wonderful shopping experience. The girl there was really knowledgeable and help me tremendously.
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February 2022 by Janelie Nunez
Good vibes all around! Plants, crystals, and a wide variety of spiritual tools. ♥️
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January 2022 by Di
I love this store, but it looks as if they stopped selling clothes. Not sure if it is due to Covid. They have stones and crystals and jewelry. My friend bought me a small crystal for protection and it fits in my wallet. Wonderful store if you like their inventory !
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December 2021 by Pamela G.
A cute place filled with plants, crystal, boho stuff. The people working here have great energy and are helpful. Love to check out this place again next time I am in town for Montclair.
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October 2021 by Dana Marie DeTrizio
My favorite shop in Montclair! Good vibes and great wares. Definitely stop in. Love this place.
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September 2021 by Arie B.
This will always be my favorite metaphysical store out of the many I've visited, probably because it's the one that got me into this kind of stuff, but also because it has such a positive and calming energy. The prices are also a lot better than most metaphysical stores you'll find both in and out of the area, even as far as other states. Although the prices are very fair, I've noticed that the quality of the items are equivalent or even better than that of more expensive shops and that's never something I worry about when coming here. Going back to the topic of the atmosphere, a large part of the reason why it's as pleasant as it is, is because Lisa, the lady who's always there, is very helpful when you need it, she always gives off welcoming vibes, and she has some of the kindest eyes I've ever seen. It's safe to say she's my favorite metaphysical shop keeper. So long review short, take a trip to this shop, look around, buy something. It's worth it.
