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October 2025 by Raquel Seville
I highly recommend FIRM1040 with Cherie and her team. They expertly provided advice, accounting support, and income tax filing despite the many delays on my side. The team made the process easy and straightforward. If you are looking to remove the heavy lifting from your annual return process, you have to check them out.
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September 2025 by Perry Dean
Cherie was a bit hard to reach at times, but she worked diligently and got us our return after months of back and forth with the IRS.
She and her team were serious advocates on our behalf. They really came through. Highly recommend.
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April 2025 by William Wilson
For several years now, Frim1040 has been an absolute lifesaver during tax season. Their expertise in handling complex tax questions and nuanced financial situations is unmatched—they’ve navigated intricate filings with ease while ensuring accuracy and maximizing returns. What truly sets them apart is their efficiency and approachability; they explain complicated issues in simple terms and always deliver results promptly. Year after year, they’ve proven reliable, professional, and consistently fantastic. Whether it’s a last-minute concern or a multi-layered tax strategy, they handle it all with grace. I couldn’t recommend them more highly—they’re an invaluable asset to anyone seeking stress-free, top-tier tax preparation!
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July 2024 by Rasheda L. Weaver, PhD
I was told by the owner Cherie that her job is to file taxes for clients so if a return is rejected she is not liable to help you fix the issue even if it was her error (she incorrectly input the social security number on the tax documents). Thus, I had to pay another company to fix her mistake and have still not received a refund from her. She was supposed to file my taxes in November, she did not until March and did not even provide tbe paperwork for the rejection until July after I reported her to the State. I do not recommend this company. They are unprofessional, mean, and rude. This is lackadaisical and unwise behavior.
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June 2024 by Peter Miles
This year I used Cherie Williams from FIRM1040 to get my taxes done. Besides canceling 2 appointments at the last minuet, I decided to give her the job on the condition that she return my tax documents to me after filing. She agreed and I dropped the documents off with her daughter by her office. She did the returns and contacted me for payment. I Paid her $325 with my credit card. signed the documents online and she filed electronically. A couple of weeks after that, there was a problem with the bank account that I gave her for my refund to direct deposit. The bank said " Your Tax Preparer can make an amendment for you and change it". I reached out to her about this and her response to me was " I did your taxes". Since she wouldn't help me, I had to work with the people at the bank to get the matter resolved. I have repeatedly called and asked about my documents and Cherie will not return any phone calls.
Around the beginning of May, I got a letter from The State of NJ, Division of Taxation requesting that I send copies of some of the submitted documents like the W-2. I must send the documents before they will send my refund of $6,170. I emailed Cherie a copy of the letter expressing that I need those documents ASAP. I followed that email up with leaving a message for her explaining the issue and she still do not return calls. Although she agreed that she would return the documents to me, I asked when I can come and pick them up. I left messages asking when I can get my documents. No one gets back to me, I'm being ignored.This has been my worst experience in getting my taxes done.
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May 2024 by Pete M.
This year I used Cherie Williams from FIRM1040 to get my taxes done. Besides canceling 2 appointments at the last minuet, I decided to give her the job on the condition that she return my tax documents to me after filing. She agreed and I dropped the documents off with her daughter by her office. She did the returns and contacted me for payment. I Paid her $325 with my credit card. signed the documents online and she filed electronically. A couple of weeks after that, there was a problem with the bank account that I gave her for my refund to direct deposit. The bank said " Your Tax Preparer can make an amendment for you and change it". I reached out to her about this and her response to me was " I did your taxes". Since she wouldn't help me, I worked with the people at the bank to get the matter resolved. I have repeatedly called and asked about my documents and Cherie will not return any phone calls. Around the beginning of May, I got a letter from The State of NJ, Division of Taxation requesting that I send copies of some of the submitted documents like the W-2. I must send the documents before they will send my refund of $6,170. I emailed Cherie a copy of the letter expressing that I need those documents ASAP. I followed that email up with leaving a message for her explaining the issue and she still do not return calls. Although she agreed that she would return the documents to me, I asked when I can come and pick them up. I left messages asking when I can get my documents. No one gets back to me, I'm being ignored. If this is the type of service you want, then go with FIRM1040. This was my experience after being a third year customer.
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April 2024 by Terrence Thompson
My Family and I been use Firm1040 for years won’t change it for no other they are the most professional and time sensitive company they over and beyond to make sure there clients feel comfortable with their expertise HIGHLY RECOMMEND THEM
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March 2024 by Freddy Guzman
I dont leave reviews often, but this company prompted a review. I've been using this service for 3 years and, against my better judgement, have given them the benefit of the doubt one too many times. For both complex or simple tax returns, they have failed as a service. In my personal experience, I've had to find out for myself what the tax laws are that ended up saving me thousands of dollars, which they overlooked (capital gains tax is not uncommon). They claim to tell clients that they should file their own taxes if capable. When I inquired about costs associated with my recent tax year, at no point did they recommend me file my own taxes or send out emails as they claimed. The only responses I received back were sassy and defensive. Although I paid them to prepare my 2023 taxes, I still ended up filing them myself. I do not recommend Firm 1040.
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March 2024 by C Sullivan
Will definitely use them again...my 1st time and my experience was great from the initial FREE consult, scheduling an appointment to the completion of my taxes. Quality/accurate service, welcoming and awesome constant communication via text and/or telephone. You are definitely not alone when working with Firm1040...Cherie Williams CPA THANK YOU!
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March 2024 by love
This year I am so lucky to know them for the first year , Thank you so much . I'll continue working with them.
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March 2024 by chris ambaby
Best place to do your taxes, they are knowledgable and very responsive. And they actually put in the work to get the most money back possible.
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March 2024 by Emmett hardy
I had a great experience using FIRM1040 for my tax needs. They were very reponsive to all my needs and concerns.The prompt and professional service is unmatch.I will recommend them to family and friends.
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March 2024 by Illya Skoromnyy
By FAR the fastest, smoothest and highest level service! Very friendly and efficient process. Thank you!!!
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March 2024 by Mr. Nicholson
Mrs. Cherie Williams, you are on your game. Thank you very much for your patience, and helping me with my tax concerns.
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March 2024 by Cynthia Taylor
Cherie and Firm1040 have been doing my taxes for the past 3 years. So much easier than doing it yourself. I never had any problems and Cherie answers any questions you have. Always a smooth process.
