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March 2023 by Amanda Puglise
Overall, I had a positive experience once I switched to Agnes Szarka. She was friendly, professional, and I have confidence in her ability.Some of the "professionals" at the H&R location I used were not professional. Next time to improve my time spent with H&R - making sure prior to going to the appointment or checking in, the associate/clerk should ask the right questions and place the individual with the appropriate tax expert, especially when I told them have a complex tax situation. I scheduled an appointment (after the eFile system was incorrectly computing a number) and was placed with a "tax pro." I arrived 15 minutes early (to both my appointments). This person wasted my time, did not begin my taxes that day, except her schedule was free for the remainder of the evening. Then, they asked me to return at a time that was inconvenient for me and I had to pay for parking again.When you go - Ask for Agnes. She is reliable. The prices are a bit high, but it was worth it this time around.
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March 2022 by Kathy Giunta
I trust their knowledge and experience to do my taxes for me. They are always polite and helpful.
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March 2022 by Ashley Carter-Robinson
Everything worked out plus the employees were nice
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April 2021 by Tacoma X
Great service very profesional staff..
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April 2021 by P. B. Markovic
Professional, experience, customer oriented
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March 2021 by Jean Luc B.
malika shaw is the best she went above and more to help me will recomended her anytime . jean luc bise
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March 2021 by Faith Echebiri
I had an appointment with this H&R Block location today at 9AM. I got there at about 8:50.When I walked in there was no receptionist, no employee greeted me, nothing. There were two employees in the office working with clients. I sat and waited about 20 minutes, still no one said anything and then 2 employees walked in. Neither one said a thing, one went to her desk and started eating. I waited another 20 minutes and still nothing, no help, no one spoke to meet. I just wasted my time. This location is very unprofessional and the employees are lazy and rude. Will not be going back and taking my business elsewhere. DONT WASTE YOUR TIME GOING HERE.
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March 2021 by Boo Yah
My tax preparer is Awesome and always greet me with kindness and explains questions. He always seems to have my best interests.
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March 2021 by Valerie Spain
We are returning customers because the service is reliable, thorough, accurate and we feel confident that our taxes are correctly done and timely filed.
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March 2021 by I. Montano
Agnes Szarka is the reason I would come back next year. I've done my taxes with her a couple of times before. And her knowledge and perfessionalism is out standing.
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March 2021 by Maria Sepulveda
It is okay except your prices where high l am disabled and a senior. I found your price high for an easy check off.
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March 2021 by Deborah Steincolor
Stefano's expertise
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January 2021 by Joan Ratliff
Lackawanna Plaza MontclairMalika Shaw prepared my return incorrectly. I paid for the service and when it was later realized that she made a mistake, they promised to issue a refund for the fees that I paid. It's been a year and I have not received a refund and all of my calls go ignored. I am going to file a complaint in Court. They also received my second stimulus payment and did not notify me nor did they deposit it into my checking account. Be Aware of this place!
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January 2021 by J R.
Malika Shaw prepared my return incorrectly. I paid for the service and when it was later realized that she made a mistake, they promised to issue a refund for the fees that I paid. It's been a year and I have not received a refund and all of my calls go ignored. I am going to file a complaint in Court. They also received my second stimulus payment and did not notify me nor did they deposit it into my checking account. Be Aware of this place!
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March 2020 by Christina Talarico
I had an amazing experience with Malika Shaw! She was so helpful and kind!
