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August 2025 by Jossie Aguirre
Worst service ever! This guy name “Peter” does not have a sense of empathy, every ups I’ve go they are polite, kind and provide great service! This man in the other hand has bad manners unfriendly and rude!
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August 2025 by David Scharfstein
This place used to be pleasant! Must be new management now? Now, if one edge of your return box is not taped (even if it’s otherwise secure), they demand $2 for a single piece of tape or they will not accept the return. Nobody likes to feel extorted, even $2 at a time.
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August 2025 by Six Nine
Terrible Customer Service.
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August 2025 by Whitney Youngblood
First time in this store and I had so many returns! There was a very positive vibe and the guys working seemed like they actually like their job. Randall specifically was very patient and helpful in my indecisiveness. Thank you!
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July 2025 by Kiyaa Stroman
The old Asian man is horrible. I don’t use ups so I can in with a simple return and was unsure how to go about it. He immediately was so rude & nasty. Very unhelpful and dismissive. I left for a minute to gather myself before coming back in & the other employees helped me just fine. He doesn’t need to be working in the front helping people if he can’t control his attitude. Big issue. 0/10.
Edit: I reached out to that email and there was no response.
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July 2025 by Marison Munoz
This is the only UPS location I go to, I’ll drive out of my way just to come here. Every visit has been a smooth, pleasant experience. Even the older Asian gentleman that some people seem to have complaints about has always been polite and professional with me. The entire staff has consistently been kind and helpful. I genuinely appreciate the service at this location. Thank you guys!
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June 2025 by eric simon
Love these guys and this location. Amazon returns in seconds.
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May 2025 by Vincent Patrick Rosa
Don't understand the low ratings.
I was in and out for a package
They even taped up my box, free of charge
Customer Service 10 out of 10
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May 2025 by artemis elezaj
The old Asian man was not exepting my ups order that i did not open at all. Never go again in this ups store. He wanted to charge me for put in a diffrent box
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April 2025 by Diane Adams White
I use them mainly for Amazon returns but they are always quick and easy and the staff are always friendly.
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April 2025 by Jason Chen
Worst UPS store ever! Simply returning an Amazon package becomes so difficult and even insulting! The old grumpy Asian man who claimed as the owner of the store tried to charge me some “extra package fee” for $7 each, which I already have a proper package with. And when I pointed this out, he said”whatever, that is my recommendation you can leave now to do whatever you want..” My jaw dropped - he might have a bad day or something but his attitude is just absurd. I will never come back again to get insulted.
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April 2025 by Kasia Nikhamina
I drop off a few packages here every week - I ship for my biz - and the staff are always welcoming and helpful. Never had any issues! Usually I have my labels already attached, occasionally I use the scan QR code option.
The CVS is technically a little closer and they accept UPS packages but they are nowhere near as personable, I prefer coming here!
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April 2025 by Mark Hayes
First review I've written in many years. It's sad that I've used this store since they opened. No more. Very mean experience today. I don't take the impact of negative reviews lightly but the manager has earned this one and then some.
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January 2025 by Shami L
0 starts. If you care about your packages this is NOT the location you should utilize.
UPS lost my very expensive item and asked me to file a claim from here. Did so on 1.27.25 and was told that while inputting the claim, that system shut down, so it did not populate my details when I clicked on the claims link. I was also not able to upload any supporting docs. Hamza the rep stated he would update me. The manager was/is sloppy and unconcerned. To date 1.30 Hamza has not followed up with me about any status of my claim and I received an email that my claim was resolved for less than a quarter of what my item was worth. Was provided Luis Lascarro Area franchise manager’s number and despite texting and calling got 0 response. Extremely poor customer service and this will NOT be my UPS of choice moving forward for any transaction.
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January 2025 by Jonathan Schwartz
Super friendly staff. I enjoy going to this UPS store. Thank you!!
