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“I’ve never written a review for a post office, but I feel like they deserve the recognition! The employees at this location are wonderful. They go above and beyond and they are always kind and helpful. I lost a receipt a few weeks ago, and they took the time to retrieve it for me without hesitation. I always get the best service in this little spot. Thank you!!”
“We needed to send a package and Joe was so helpful. We are from the Netherlands and we have never seen such a beautiful vintage postbox wall. Just that is already worth a visit, but so is friendly Joe!”
“Unfortunately I don’t know her name. Was there today Wednesday Sept 17 th approximately 3pm. She was soooo nice, and sooo helpful. Moved to Rockaway 6 months ago and still trying to find our way around. Have been in post office before but never met this very kind and knowledgeable lady. I was a little frustrated with the day I had and had to get a money order which I didn’t know bank does not do.They told me to go to post office. So I proceeded to post office. She was soooo nice and helpful. Didn’t know what to expect because being new in the area I thought “ great another aggravating situation “. Just want to make sure you know who I’m speaking of. again Sept 17th about 3PM. She was soooo nice great, helpful and felt Rockaway may have been a good move. Thank you sooo much postal worker on that day and time.”
“Came in here after another post office refuse to take me because it's Saturday, met Charles he is exceptional ?, professional and helping. 15 minutes i was done. Kudos ? Charles”
“This is the best post office ever! We are so lucky to have this amazing post office in our town! Bindu and Ferdi are such dedicated, hard working postal workers who really care about helping the customers. I always go here for all of my mailing needs and will continue to do so. Keep up the great work!”
“This is the only bicycle parking next to the building for the Post Office. No Bike Rack. However, the friendly and excellent Service help make up for the inconvenience.”
“Fantastic staff, always knowledgeable, helpful and kind. I’ve been coming here for years and I go out of my way to use this post office because of the excellent employees and quick service. Small, hometown feel in the middle of Morris county”
“I dont know why everybody rages on the USPS!
Tim at the Riverdale branch is always nice and helpful answering questions.
The postal service is actually my favorite branch in the Federal government. You should feel lucky you can mail a letter across the country for only 73 cents. If it were Fedex or UPS it would be $5.00. Super efficient.”
“My bad for not getting the name of the super helpful woman who works there. I was there at approx 2:30 in the afternoon. She obviously takes pride in her work and treats people with respect, as if she were the owner of that business. At times over the years when I impressed a customer with hard work and respect, they have said "where did you find HIM?", meant in a complimentary way. Hey USPS, where did you find HER!?”
“Today we visited the USPS post office; there had been an issue with my address, as we recently moved to Denville. My husband and I went there seeking assistance with a problem we were experiencing—and they certainly did help us! The young woman who assisted us was a very kind and patient person, providing excellent customer service. Thank you so much; the service was truly outstanding. If I could give a thousand stars for such great service, I would.”
“I love this post office. The line is never long and even when it is the quick efficient service gets you in and out in a timely manner. Thank you Monica g for your service this morning, friendly, efficient and courteous. All the best for a wonderful holiday.”
“Typically, any trip to the post office is associated with a groan, procrastination, then a period of denial. My wife and I couldn't put it off any longer. Holiday gifts had to go and we're in a pandemic. Our local post office was out of the question so we thought, try a new place.So glad we drove to the Park Ave., USPS. Erik was the clerk and he was extremely friendly, patient and professional. Took the time to advise us on our packages and delivery options and we in no way felt rushed. It was hard to imagine we were in a United States Post Office. Haven't had an experience like that in decades.Parking is fairly easy, lines were not very long despite holiday season rush on a Saturday morning. Also, there is disabled parking (which I utilized), directly in front as well as wheelchair ramp access for those who require it.Stay safe and be well...”
“Best post office I've ever been to. They have the supplies that smaller branches don't (like poster boxes). And the staff is extremely helpful. They even offer to use their tape - something that is generally taboo at USPS”
“The people that work out of the Wanaque post office are very helpful and go out of their way to help their customers it's a shame that USPS is such a terrible organization that when you have a problem you cannot get in touch with any body it is Mid March and we are just getting some Christmas cards delivered UPS just outright sucks”
“I had probably the best experience than every other post office I’ve been to. The woman that helped me, Sandy, had phenomenal customer service and went above and beyond. Next time I have to go to the post office again, I’ll be coming to this location and hopefully Sandy is the one that helps me out!”
“My wife went to the post office to get both of our kids their first passports. They received amazing service, and were in and out within 30 minutes. The staff is incredibly pleasant and efficient, and took the time to patiently explain everything. We live in town, so we know how great this post office is, but if you need a passport, it’s worth the drive to get one here.”
“went in for dropoff on monday at 3:35, super quick and easy. The employee greeted me, assisted me super fast and told me to have a great day. super simple interaction. So refreshing to go to a usps and actually have good service!! shoutout to that employee. didn’t get his name but fax to mention him.”
“I had a great experience here when I came. The man working the desk was alone, but efficient. He helped me deciding which package /envelope was the best for delivering my specific item. He was very patient after we filled out some information incorrectly and let me stand off to the side while he took the next customer in line (vs making me go back to the line) so he could take me as soon as I was done. His communication was compassionate and professional. Idk why there are so many bad reviews but I'm assuming it's not typical for people to leave good reviews when everything is fine but rather people definitely jump the gun as soon as one little thing goes wrong. So I'm here to say, I didn't see or experience any of this and hope more customers leave positive reviews of their true experience. I'll definitely be back. I'm also grateful they are open until 5pm vs other nearby locations. Yes there was a small line forming but that's because it was near their closing time and all other USPS locations already closed for the day. The line moved quickly. I think people just have 0 patience these days.”
“They have exemplary customer service when I stop by in person, but I do keep getting other people’s mail. Also, the town isn’t all that big, if they set out at 07:10 to do their route(s), then why is it that In almost 10 hours it hasn’t arrived. I live not even 2 minutes away. Aside from that, they’re a grade A post office.”
“Lady clerk is very nice, always helpful with any questions I have. Always smiling with extremely pleasant attitude. I wish she stays for a long time in my home town. The postal management tend to move them around from time to time I don't know why.”
“I can't comment on any other employee, but for years, Bob has been a consistently outstanding employee. He's nice, polite and professional - an attitude that seems to be from a bygone era. If only all employees (USPS or not) were like him!”
“Been here a couple times and I’m always met with fast and friendly service. Plenty of parking available and the line (if there even is one) moves quick. This is my go-to for USPS services.”
“Judy is the only saving grace of this place. I only bring my packages here when she is on duty. She is fast, organized and knows her stuff. Unfortunately you can tell she is overworked and under appreciated. Last week she was on vacation and the whole place fell apart. The whole town was talking about it. I realize nowadays it’s hard to find people with a good work ethic but maybe they should reward people like Judy who work harder than what is required of them.”
“All the stars for John, who helped me with passport things today. Negative stars for the woman taking pictures for the passport and processing- she rolled her eyes and huffed when I had a question. In general she was super rude, and I was nothing but polite? If it had been busy I might have understood the frustration, but it wasn't and she didn't even try to help get my documents correct.”
“Small, friendly never an issue there, best staff! I go there instead of the Parsippany branch, where I live, because it’s more personal and efficient! If there’s a line, I can drop off my package and know it will be scanned. Love Michelle and Jes and I can’t remember the guy’s name who also helps, awesome people, never any issues at all!”
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“I called Montville post office today for a question that I know was a shot in the dark. The gentleman that answered the phone went above and beyond
I cannot say how impressed I am with the level of service. Kudos keep it up the postal service needs more like you.”