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August 2024 by Timothy Flournoy (Timi)
I am more than satisfied with their services.
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December 2023 by Julia Baker-DiCamillo
This banking instruction is the worst ever. I am stuck with them because my mortgage company sold to them, so it is by default. NOT MY CHOOSING.What a whole lot of unprofessional, unknowledgeable employees who will not let you speak to the person, department you need. I have spent over 3 hrs. on the phone with as many people, all telling me something different. Yet all saying they understand what I need, which is an escrow schedule now that I removed my homeowners from escrow.I asked for someone from that specific department and of course got a CSR who didn’t know JAck, and wanted me to provide her the information she should have had.UGHHHHH
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September 2023 by Javier Aponte
Excellent customer service
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August 2022 by KA F
Poorly managed, undertrained staff. Toxic environment. Peggy is abusive towards others because she has narrsasistic personality disorder. Hold time is 2+ hours. Kelly was amazing and knowledgeable but left because of poor management and toxic environment. Jessica uses gaslighting to control staff and is abusive as well. Employees aren't given proper lunches.
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March 2022 by Christopher Long
Please fix your business hours. I wasted my time driving here because you said you were open until 1p.m. Apparently that was not true.
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April 2020 by Janey Eileen
If you like customer service like I do, this branch is for you! In a matter of minutes, BB&T (Young Avenue branch) was able to provide me with the service I was looking for in just a matter of minutes. Galina and Anthony are phenomenal. I wasted 15yrs with another bank! 5stars + more!
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February 2020 by Jan Carandang
If you like customer service like I do, this branch is for you! In a matter of minutes, BB&T (Young Avenue branch) was able to provide me with the service I was looking for in just a matter of minutes. Galina and Anthony are phenomenal. I wasted 15yrs with another bank! 5stars + more!
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June 2019 by J C
If you like customer service like I do, this branch is for you! In a matter of minutes, BB&T (Young Avenue branch) was able to provide me with the service I was looking for in just a matter of minutes. Galina and Anthony are phenomenal. I wasted 15yrs with another bank! 5stars + more!
