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November 2023 by MrsMiniMia
I drove over an hour to get my rear brakes done here (which the shop was aware of when I made my appointment) and was quoted $700-1200 max (was told that for my model car it “should” be on the lower end because I have a smallest model).Ive had my brakes done with this model car before when I lived in another state so I know what a non-dealership price should be around (this is my 2nd purchase of the same model). I thought it was odd that they couldn’t give me an exact price because they had the make, model, and vin number for my vehicle, which had all original parts…. I now know why they do this. It’s to get you to the shop (wait over 2 hours just for an estimate) and then you are given the “real amount”. At that point , where are you going to go?? Not only was I charged the max amount above (which btw was only $175 cheaper than going to the dealer which I wish I had done at this point) but I was also at the shop from 9am - 5pm because my car wasn’t done until they were basically closed. I’m BEYOND upset and felt like I was taken advantage of because I am a young female and I have a luxury vehicle. I would 100% NOT recommend going to this place if you have a luxury European car unless you want to pay dealership prices without all the perks of actually going to the dealership.PS - I should have heeded the red flag of the woman complaining about the amount they are charging for things when I got to the shop.
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October 2023 by Robert lockley
My wife and I recently purchased a used vehicle and wanted to have a reputable, local service provider give it the once over. InTown Auto Care promptly gave us an appointment, reviewed all of the systems and gave us a good analysis of the car's condition. The staff was courteous and professional and the prices were fair in today's market. We will continue to use InTown in the future and have no problem recommending them to others who need good, honest service. Thanks InTown!!!Services: Tires
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October 2023 by Sandy Schussel
I have a Volvo and usually take it to the dealer. The dealer was backed up for over a week and I had to call them twice to get someone to talk with me. InTown gave me a two-days later schedule and did the work I needed done for the same price or a little less.They also looked at the future work the dealer told me was needed and explained why some of it simply wasn't necessary at this time, using diagnostics they could show me on screen.I'll keep working with InTown now.Service: Brake service & repair
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September 2023 by Debra
First experience with Intown Auto, which was highly recommended by neighbor. Had several repairs done from alternator, which fried a new battery, front brakes, new bushings etc., etc. Very happy with service provided. Professional, courteous and thorough. Am very happy to find a mechanic I can trust. If they’re a little more expensive, they give the extra attention to detail to make it worth it. Thank you, Mr. Dunn.
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September 2023 by Bart Palamara
I've owned German luxury cars for 20+ years and have always serviced them at the dealership assuming they had the technical skills, equipment and parts necessary to maintain high performance. Recently I brought in my low-mileage older BMW after it began stalling at stoplights. The dealer left it sitting on the lot for weeks, failing to replicate the problem which only occurred after driving the car for some time. Depending on the car's "computer", they replaced a part for $400+ and sent me on my way, only to find the stalling continued 20 minutes after I picked the car up. After reading the positive reviews for InTown Auto Care I gave them a try. They took the time to drive the car, experience the problem first-hand, and determined the "computer" itself was the problem. I also appreciated their technician (not their front-desk) taking the time to explain what was going on with my car in terms I could understand. I've also found their routine 40k mileage servicing of my Audi to be first-rate, and strongly recommend you trust InTown Auto Care to give your car the care it requires.
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September 2023 by Melissa Zezza
Very nice people & the owner is such a great guy! They fixed my SUV as soon as it could be done. They fixed a major problem in 2 days. Would definitely return
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September 2023 by michael bohonko
Courteous and professional service every step of the way. My second time @ InTown Auto Care and all I can say is that I do not dread my next service appointment (as I would with the prospect of that being @ the dealership).Services: Air & cabin filter replacement
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July 2023 by Jeff Corey
Called for a price to mount and balance tires on new wheels. Was told we cannot install your tires cause of our warranty yet the tread wear warranty is not through the shop and through the manufacturer. Then asked if I could get a price for the tires buying from them and was told I had to bring the car in. I don’t understand why bringing the car in has anything to do with me wanting to replace all 4 tires and alignment. And I was told the same thing, we don’t give estimates over the phone. Not like you had to inspect anything for an accurate estimate. I give you the tire size you give me the quote. Very simple. I called here because off the stellar reviews but honestly, after running a shop for years this is not a good way to do business.
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July 2023 by Cheryl Magness
U put in a new battery. The service was beyond excellent and your patience was exceptional. Your professionalism was above exceptional. I would definitely come back. The work done was also exceptional.Services: Auto battery maintenance
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July 2023 by Phil R
Incredibly kind staff and expert work. I dropped my car off for a diagnostic as I didn't want to go to my local car dealer. I was provided with an in depth report of my whole vehicle, complete with an estimate MUCH lower than the OEM. I'll continue to have my mercedes serviced here.
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May 2023 by Iris Stone
The service was great and everything was completed in a timely manner. I like the online system they use to keep track of the work they’re doing and to let customers individually view the results and approve or reject service on the estimate. They’d forgotten to do the state inspection when I came to pick up my car but they addressed it right away by performing the inspection on the spot and not charging me for the service, so I was impressed with that. My main complaint is that it was way overpriced, even for a mechanic. Probably not surprising given it’s a wealthy area, but it’s hard for me to understand how it’s ever justifiable to charge $90 for an oil change. That’s worse than the dealership! Not sure I’d go back unless for some reason I thought money was no object, but people with a lot of expendable income will probably be happy customers.Services: Tires
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May 2023 by Pano Tsampas
I’ve been to numerous mechanics all over NY, NJ, CA, and MD. This is by far the best experience I’ve ever had. It’s no wonder they have so many 5 star reviews.The moment I saw them working on Aston Martin and McLaren I knew they would take care of my Alfa Romeo.They were extremely patient. They showed me exactly what’s wrong with my car and most importantly they were being honest and not making lies to get extra money. They even took me in the shop to show me old broken parts and answer all my questions.At the end they broke down every part they added and where the bought the part. They even have a shuttle to take you to where you need to be dropped off. At the end I got a full invoice and thank you card with gummy bears.
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May 2023 by David Bennett
These people are great. They did an exhaustive inspection of my car and thankfully and mercifully let me know that keeping it was a lost cause. Instead of compounding my misery, they charged me nothing for the experience and put me on the right path to get rid of the car. I would endorse them without reservation.Service: Vehicle Inspection
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April 2023 by Lynne Sanders
This place is awesome! They thoroughly inspected my son’s new car and gave me a detailed list of every little thing that needed to be done, a list of anticipated repairs, and did so in a timely, and friendly way. Couldn’t be more pleased.Services: General repairs & maintenance
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February 2023 by Faylice Jones
This was my first visit to Intown Auto care and it will not be my last!!!From my call on late Tuesday afternoon with Briana to request a service appointment on my Audi SQ5 until picking it up the next day, Intown Auto will not disappoint.Professional, customer focused and friendly.Services: Air & cabin filter replacement
