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March 2021 by raja sampath maheedhara
AWFUL PEOPLE. ETA was 120 mins and they hadn't showed up even after that. Called them to find out the situation and they hung up on me without resolving the issue.
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October 2019 by Bharat Penumutchu
Excellent. So my car would not start and i called my insurance. They dispatched the service. And the technician Carmen arrived and literally within a 3 minutes my car was running. He was able to diagnose within a flash that it was a battery problem. He got his portable battery and the plan was to test this before towing. I was able to start and stop my car Please do not rely on the tracker...i think it is not their fault. The tracker was unreliable...it indicates Arriving soon....but it was 60 minutes...but they were curteous enough to call me 7 minutes before arrival....
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September 2019 by Rob Zorn
Had a flat tire they helped me get on my way quickly
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September 2019 by Denise Forcella
Nice people help me out I would use them again Thanks Nick for your help
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August 2019 by Tracee Sharples
My insurance company called this company to come tow us to the dealership to have our car fixed and the original ETA was 60 minutes at 8:54am. We immediately received a call that there would be a 30 minute delay. The tracking website they sent in the texts was god awful and didn’t even update correctly. We had an appointment at the dealership for 11am and by 10:30am there was still no tow truck. We called the insurance company 4 times and each time they got in touch with this company on the phone and we were told it would just be a few minutes until the driver was here. 11am and the driver still was not there so we call AGAIN and are told the same thing so we decided to call this company directly and ask what was going on and whoever answered the phone was a complete j**** The tow truck finally arrived at 11:30, nearly 2 hours after it was supposed to be here, and the guy got out, took pictures of the car, proceeded to jump it to get it started, and then told us to drive it to the dealership ourselves and left. Thankfully we made it there ourselves and the car did not break down again on the way. If we had paid for this service, this company would be in for a world of hell. Luckily for us our insurance company covers the cost. This is the worst company I have ever dealt with. Would not suggest anyone use them for any reason. I’d sooner push my car 10 miles down a highway all by myself than call these idiots ever again.
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July 2019 by Gina C.
DO NOT COME TO THIS ESTABLISHMENT. Absolutely horrible. My insurance company sent them out to my car broken down in my driveway, was told they'd be there at 3:45, the latest. Shows up at 5:20, told the guy the car will not start. He took 15 minutes trying to jump it, comes back up to the door after putting the jumper cables away. Let's me know that he has to go to a "police call", and someone would be back in 20 minutes. I find out he broke my key fob, and probably left because of that. 20 minutes pass, no other tow truck. But, he told his "manager" he left because there was a car obstructing his access to mine. Lies. Absolutely horrible company, made sure my insurance knew about it.
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February 2019 by Sonya Barnes
Company is the worst..Dispatcher HEATHER is very Unprofessional and ignorant. Geico should be shut down as well for this recommendation....
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February 2019 by Frank Rapposelli
Agree with all negative reports,dispatcher lied to me about arrival time ,got mad at me for complaining and cancelled just as driver got here45 minutes late.Avoid at all cost
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October 2018 by Tiny Fe4RLESS
Great service. Helped me out big time in a much shorter time than my insurance said. Experience was more than excellent!
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July 2018 by Joseph Banta
They are completely unreliable! Do not use -- go somewhere else!! They gave an estimate of 75 minutes to tow my car and then lied and aid they were there and had tried to call me three times. Completely untrue!! DO NOT USE these guys for anything. I wish I could give zero stars.
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July 2018 by Crashon Diggs
Terrible service , I wouldn't have them tow a burnt vehicle.
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June 2018 by Jon Jimenez
Tow was confirmed at 5:14, they said 60 minutes. Not great but understandable. It's about 8 pm now with them continuously saying they are 10,20,15 minutes away clearly just buying time. When you call the main number it ringside until voicemail and to no surprise the voicemail is full and won't accept messages.
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April 2017 by Jim Simmons
The absolute worse company to deal with and very poor customer service. My insurance company sent them out to me for a battery jump. They finally showed up an hour later than they told us. When I called the first time to find out when he will be here since it was already past the estimated time, the operator told me that he's on his way and is just two towns over (which should take 10-15 minutes). A half hour later I called back since he still wasn't here and she said he's still on the same highway -- I told her it only takes 15 minutes to get here, tops, and he must not have been on his way 1/2 hour ago. She said "oh and I suppose you know how to drive a tow truck? Maybe I should send you an application so you can work here and show us how good you are!?" What an attitude! So she continued to tell me that she's looking at his location as we speak and he's still on the same road but maybe 3 or 4 miles past where he was a half hour ago! These people are liars and not at all pleasant to deal with. I will be sure to never use them again.
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April 2017 by ashley w
They're extremely rude and difficult to deal with. I actually ended up setting up a tow with another company just to avoid dealing with this one. They were actually screaming at me... A customer! over the phone.
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December 2016 by Joanne B.
Ist ETA was 1 hour (1:45 pm), 2:11 pm no truck- called insurance co to get a new ETA. New ETA was 20 more minutes (2:33 pm), 2:40pm-NO TRUCK. Called insurance co back again for status and now yet ANOTHER 25 minutes making total wait time 2+ hours IF they even showed up then. My final call i advised insurance co to cancel this tow company, file my time complaint and to look at their other reviews. I wish there was a MINUS ONE STAR. Their honesty in the beginning could have made a difference. Never again would I even consider Lott's Towing.
