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June 2025 by Ash
Justin was great
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June 2025 by Justin
Worst customer service at this location. Horrible experience here multiple times. Not delivering the purple promise.
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June 2025 by Lisa Pesci
This store deserves 10 Stars! Everyone at this location is professional, courteous, helpful and pleasant. I actually go to this location, even though it is is farther from my office because of the staff there. Jaslin, Gerard, Justin, Nav, and Vanley are always ready to help. Mike , the Manager is the best! Unfortunately, sometimes, we the customers, are confused, in a hurry or in a bad mood and we don't treat these associates with the respect they deserve. I have witnessed customer abuse on several occasions to the point that I had to interject on their behalf, yet these people maintained a professional and calm attitude during these moments. Something I could not do nor could many of us in this situation. Thank You to the FEDEX employees at this store for maintaining a positive attitude and representing FEDEX in a way that is admirable! I will continue to use this FEDEX and will use other locations to support FEDEX and their outstanding employees.
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May 2025 by Sunil Satyan
Very rude customer service woman.
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May 2025 by Hank Chang
Big store, a lot of supplies and more - though for the paks, you have to ask the counter. Parking lot free, just have to be going westbound on Rt 10.
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April 2025 by Erin Finnegan
This fed ex office is THE BEST!! Especially Jocelyn!!!! I needed a poster for someone running in a race and she stayed late to have it done in one day. She called me to make sure I got the proof and treated me like she really cared! I went to pick it up today and everyone in the store couldn’t have been nicer! Wow! Great experience. Thanks all!!
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March 2025 by lois gross
I had a great experience here yesterday in this state of the art store. Jasmin (asst mgr) was courteous, extremely helpful and efficient. They also have an array of stationery products including some books and greeting cards. I will be back!
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February 2025 by Ruchik Gandhi
Would give negative stars if I could. Extremely rude customer service, especially by Jocelyn. She likes picking fight with customer even when there is no need to. Try to go elsewhere if you can! I had a return and was asked to buy a packaging box from FedEx. Well, turns out that the email I received from the vendor clearly states I don’t need to provide any packaging. At that point out of no where Jocelyn accused me of lying. If FedEx Morris Plains manager is reading this - if you want to improve your bad ratings, start by removing reps like Jocelyn from customer service position.
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January 2025 by wade c
I was surprised at how friendly and courteous the young man was working at this location.
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January 2025 by Adam
If I could give this 0 I would. This location is convenient and services offered are par for the course for FedEx office. As much as I’d like to say I’d stop going, the location is too good for me to not go again.
I went in to return some shoes. The instructions from my vendor said they would pack it for me. I waited in line and when it was my turn I had a back and forth with the employee who was respectful and we weren’t really understanding each other about who would do the packing. Then I’m 99% sure the supervisor comes over after the employee offers to do it for me, points at her and says “no”. Then she talks to me like I’m a child saying that the vendor instructions were wrong and that I’d have to go home and get the box and bring it back. “Where’s the box it came in?” “It didn’t come in a box, it came in a bag.” She would not commit to helping me, I asked her point blank several times if she would help me if I did that and all she would say is I have to go home and bring the bag back. Then she tried to sell me mailing bags. She got mad when I said no absolutely not (it was a free return I didn’t want to buy their bag). She said it can’t be “holey” and that I’d have to buy the bag. She ended up yelling at me and I left. That’s not all.
I go home and stop in the next morning. I use their self service kiosk and borrow some tape from the same supervisor who gave it to me. As I’m taping up the box silently, my back to the counter she says loudly enough for me to hear to her report “you have to yell at them sometimes. This is what happens when you yell at them. If he wants to stand there all day and tape up that box let him.” She laughed. I was mortified she was talking about me loudly enough for me to hear. Unbelievable. I felt as bad as when she was yelling at me the previous day and trying to bully me into buying their mailing bag. And I felt bad for her reports because her behavior is not customer forward and embarrassing. I finished taping my box. Used the kiosk, returned the scissors to the supervisor and said thank you. She said “have a nice day.” I walked out. She needs to be retrained. That’s the worst I’ve been treated in a long awhile.
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November 2024 by K Santu
Staff were not friendly and don’t know much information about fedex accounts…
I never had this experience with this store…
Going forward I will try to avoid this store and recommend same to my friends & family…
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October 2024 by L B
Amazing group of people. I needed last minute printing and Gerard and Jaslin were so accommodating and kind. Thank you!
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April 2024 by Haya Damra
I called a few days with a mistake that I had made and needed a solution ASAP. Jaslyn answered the phone and was the best person I that could have answered the phone. She went out of her way to help me and was the absolute best! I cannot be more grateful for her help.
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March 2024 by Isabella Gesualdo
Mike and team at this location always keep things organized and efficient. Help is always available and customer service is top notch. Grateful to have this location and team so close to my neighborhood, and always feel confident when I need shipping or printing services.
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January 2024 by Christopher O'Krongly
Justin at this store was so kind. He helped my pregnant wife and me to get a heavy return into the store with a handcart. He was very happy to help and has a great attitude. We are so thankful!
