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October 2023 by Tagg McGurrin
Unfortunately, this is the first bad review I have ever provided on any establishment (Google or elsewhere), but Athleta of Morristown must be apathetic to turning a profit and/or common decency. Short on time, I ran down to Athleta arriving at 5 minutes to 5 PM (the time they close). I wished to purchase a jacket for my fiancee that she pointed out one day- I had the color, size, etc. all nailed down. All I needed to do was swipe the credit card. Much to my surprise, the door was locked, but I thought perhaps someone needed to leave early or maybe it's policy to lock the door before close. However, I then telephoned the store after seeing a woman walking around inside and the woman answered. I explained my intent and stated that I arrived 5 minutes prior to close (admitting that was not ideal). The woman responded that she "locked the door 4 minutes prior to close," which could not have been true. That aside, I asked if she might be kind enough to open the door for me to execute the two minute purchase. She told me she "was sorry," but what she really communicated was "I don't care." I'm a willing buyer no less than 20 feet from the register wanting to support the Athleta location in my town and the woman could have cared less. Every business I have entered in Morristown has amazing ambassadors and I really treasure the community. Had the roles been reversed, I would have done anything to help the person at the door. Unless you are in need of apparel immediately, I would recommend ordering online or looking to other shops that value the community they serve. It's a real shame and not a true refection of the awesome establishments in Morristown.
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March 2023 by Wendy Timmons
This was my second visit. The first I just chalked up to a random ride associate. Today, both the associate was rude/condescending and so was the manager. As someone who spends a small fortune with the Athleta brand, it’s extremely disappointing to have such a consistently low level experience at this retail location.
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October 2022 by Danielle M Hill
Great clothes and amazing customer service
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July 2022 by Patricia Straehle
Great quality and staff support...Non pushy, offering advice when asked, and staff were professional and human at the same time?
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June 2022 by Leena alexander
The store was very clean and organized. My size is a small and there definately were enough options for me to choose from. The clothes run on the large size and the parking can be difficult
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March 2022 by Zuly Moreno
The Worst customer service. I was browsing for 15 minutes before someone even say hi, Even though there was only 1 other customer in the store. The salespersons were 2 older ladies Not warm or inviting AT ALL, little that they know I have a $500 dollar gift card that I will now use online.
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January 2022 by Marissa M.
Janine (apologies if I spelt that incorrectly), one of the Sales Associates, made my day at this store! I went in to return a couple of Altitude pants I ordered online that were too small, and Janine offered to hold them behind the counter for me while I shopped around a bit. She was so kind in gathering all the items I picked up to try on and set them in my dressing room. When I went to check out I mentioned that I was sad one of the pants I was returning was now sold out in my correct size online. Janine called not one store, but TWO to help me track down my size and helped me get them shipped to my house from a store in Virginia. She really did not have to go the extra mile, but she did anyway. It really brightened my day and I will definitely be returning. Thanks, Janine!
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December 2021 by T T
I call people rude when you walk in at a place and you are not greeted No one greeted me, at this place, not people on the flloor nor the cashier, next to whom I was making a selection. I was there for 10 mns, I felt like a ghost. I left everything and walked out. Customer service is non existent.
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November 2021 by V Moro
Lovely staff, super helpful. Good selection. Very clean. The only downside is parking but that's most businesses in downtown Morristown.
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August 2021 by Bailey Anna
Great staff that works here! Extremely helpful and friendly and the clothing is high quality and stylish!! Highly recommend!
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July 2021 by Hank Chang
Lovely lady at the counter, super efficient checkout and return. Parking is on the street or in a municipal lot.
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June 2021 by Hank C.
Wasn't too busy on a Thursday afternoon when I popped in to do a return, the store is right off the Morristown square and there's some street parking but there's a bigger parking lot in the back that you can pay for that is municipal parking. Return was easy and quick, and really efficient since all you have to do is take in the bag it came in which is now the receipt as well instead of separate paper receipt. They're following the same efficiency and greenness in not printing receipts separately as Banana Republic and Gap do. They still have the plastic up at the registers and the staff was still wearing masks for the customer's protection.
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January 2021 by Suzanne Monkemeier
Helpful salespeople, but did not like it that a customer brought in their dog. The dog was able to go through out the store as well as in the fitting room.
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September 2020 by Jaimie Rodriguez
Pour service, I was able to check the entire store without anybody even saying hello. Not until I had several pieces of clothing in hand and it was noticeable that I was going to do a large purchase then somebody asked if I had found everything ok. If I didn't like the products as much as I do I would have prefered to spend my money anywhere else.
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September 2020 by Cait F.
During my visit today everyone was incredibly friendly and helpful. Getting me a fitting room and offering to check on sizes, etc.However the reason for my three star review is because of the signage on the fitting room mirror. The picture attached shows the message. Although it is a valid statement, it could not be further from encouraging. As someone who recently had two kids and is trying to get back to healthy, I'd love to see more messages about girl power instead of reminding someone that they're not going to be able to improve the appearance of her breasts. There are a lot of other empowering messages that could be displayed here instead.
