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December 2023 by Victor Baquero
Bad attitude when they make a mistake,Nobody to help when they do a wrong transaction and the answer is is “ i can do nothing about”People like this are given bad look for a good bankNo happy
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August 2023 by Joanna P.
Excellent service by Eddie. Walked in with elderly parents. We were met with professionalism and kindness despite a long line of customers. The entire staff was kind and helpful asking who was next and what service they needed. Wants one to do more banking at this branch!
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August 2023 by Amelia Kim
no drive thru. there’s a huge trash thing in the drive thru to block it and a little sign saying to go in and use the atm ???
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July 2023 by John J.
I banked with B of A for 30 years. the service has declined steadily to the point I am leaving which is a huge and time consuming undertaking, moving auto pay and multiple family accounts but it's worth it to explore a new banking relationship. My issues finally were long holds on check deposits, including CASHIERS checks ( as much as 7 days!!), and expensive services and fees. The branch in morristown is often jammed and hectic and staff turnover is high resulting in zero client recognition by the bank. I do understand there is a lot of financial fraud but personal relationships with bankers especially if one is a high net worth client are essential and that has become impossible at Bank of America.
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May 2023 by Kenneth Rodriguez
Quiet, excellent, and quick service
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July 2022 by Qing Z.
I was very disappointed to the bad services. They used to have nice and friendly staff,but I don't know why they changed.I have business account and personal account,I just came there to get coins for the restaurant,but they didn't give me any for couple months.Maybe I need to choose the other bank.
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April 2022 by Bharath Vedantham
Terrible Experience. I deposited a personal check and salary check. Both went on hold for 10 days. Not sure which world we are living in. Waiting for more than 10 days with no access to no money. No one answers the call.
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December 2021 by Lisa Rodriguez
Horrible customer service. No one smiles and they look at you like you have ten heads for not wanting to use the machine to deposit your money instead of a teller. I understand it’s a small branch but the few people that do work here always look lost and annoyed. Thank god that I payed off my car and don’t have to use them anymore. ✌️
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July 2021 by Joe P.
Had an appointment for medallion signature verification. Calked the day of to confirm that the person would be there and nobody answered the phone. Showed up for appointment and was told the person wasn't there. No emails or phonecalls to ket me know. They rescheduled the appointment for Monday (4 days later). Brought my business to one of my other bank and they processed it on the spot with no appointment. Time to move my business elsewhere.
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June 2021 by JCP
One of worst branchOne drive through lane broken and did not put sign. Employee had bad attitude and feels like did not care.
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September 2020 by David Gonzalez
Drive through works fine!
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July 2020 by F A.
Do not use their CC. Since March I've been trying to get through to them with over 1hr wait and dropped calls. Anyway long story short, I got through today after 3 attempts to request late fee removal due to my money coming in slowly because of Covid. I was told they couldn't help me because I was a day late in January. Really? I have 3 CC and every single one has stopped late fees and interest. This is the only card I've had issues with. Users beware, I recommend Amex and Citi. Stay away from BoA.
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April 2019 by Jerome Haith
The worst customer service ever, out of the 3 ladies at the the teller two were free but preferred to laugh and talk with a gentlemen about baby pics while i waited in line patiently for 15 mins. After he left the lady in the middle rudely utters can i help u with an attitude as if i was a problem
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February 2019 by Nathalia Rodriguez
WORST CUSTOMER SERVICE EVERRRR!!!!!!!!!!!!!
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January 2019 by Victoria Mound
Worst customer service experience ever as they like to bully young mothers with babies. I visited this location to make a cash deposit with my four month old baby and three year old with me. I was not sure where the deposit slips were or what the right procedure was so I asked the teller and she told me rudely to go to the ATM while I was already standing there with two kids. I guess working was too much for her so when I asked again if she could help me the manager came over and starting attacking me. She loudly announced in front of the whole line of people that I can't expect the teller to do everything for me. If that wasn't upsetting enough, I still had not been able to make my deposit with my two little kids in tow and then the manager brought a customer in line in on this attack of me, to the point where I quickly left in tears and got my kids out of there before they could bully me even more.
