Jersey Central Power & Light

Hours: Jersey Central Power & Light (JCP&L), a subsidiary of FirstEnergy, is a leading energy supplier serving residential, commercial, and industrial customers in the Northeast, Midwest, and Mid-Atlantic regions. The company offers a wide range of energy and energy-related products and services, supplying electricity to millions of customers in Maryland, New Jersey, Ohio, West Virginia, and Pennsylvania. However, the reviews suggest that JCP&L's service quality has been a source of frustration for some customers. Several customers have reported frequent and prolonged power outages, often lasting over 12 hours, even during non-stormy conditions. They express dissatisfaction with the company's seemingly ancient and poorly maintained equipment, which they believe is the root cause of these consistent outages. On the other hand, a developer has praised JCP&L's responsiveness and efficiency in connecting utilities for a project, highlighting the company's ability to provide prompt service when needed. Additionally, a customer has commended the friendly and attentive service they received from a JCP&L technician, Norm, who was able to resolve a persistent issue with flickering lights in their home. Overall, the reviews present a mixed picture of JCP&L's performance, with some customers expressing significant frustration with the reliability and quality of the company's services, while others have had positive experiences, particularly with the responsiveness and helpfulness of individual technicians.

1. Morristown, New Jersey