-
November 2025 by Coolerthansteven
The food was rubbish and the beds were uncomfortable.
-
November 2025 by Tanisha Conaway
On hold for 9hrs trying to get help
-
November 2025 by Sandra Rafferty
What joke trying to talk to a customer service rep. I'm trying to solve a billing issue, the wait time 2-3 HOURS.
-
November 2025 by Sue Ryan
So JCP&L gave customers 2 $30.00 credits over the summer on their bill & now is taking back $10 a month for 6 months =-0-credit to their customer's! Is this some kind of tax write-off for them? It's on my bill as a cost deferral recover charge-What a scam-shameful-
-
November 2025 by Joseph Stango
I’m starting litigation for complete negligence and monopoly of JCP&L file your complaint now lets get them out of here
-
November 2025 by margaret hendricks
I wish I could give ZERO stars. I called for work waited an hour - spoke with someone who put me back in the 1 hour plus hold ARE YOU SERIOUS
-
November 2025 by Linda Bender
Worst power company. They do no maintenance on their power lines at all. Little bit of wind or rain and power goes out They are taking in millions and spend nothing on upgrades to the grid.
-
November 2025 by V T
This company owes me a refund for over payment. I have been trying to retrieve this payment since April. They have given me a company who handles their refunds and that company can not find my information. This is the worst electric company with horrible customer service. Don’t use this company!
-
November 2025 by Loriann X
If I could give less I would. If the wind so much as blows more than 5mph we lose power. Prices constantly go up but we get no improvement. Awful.
-
October 2025 by Adam Bonhomme
Most vile and vicious customer service. Left me without power for 3 weeks
-
October 2025 by Shalom Daniel
Worst customer service
Extremely harsh and rude
Unfortunately the power supplier for our region
Have given enough feedback but no change or improvements - life has become more tougher and painful with JCPL over the years I have been with them
-
October 2025 by A boys
Please believe the low reviews. Horrible customer service, otherworldly wait times, continued power outages even when weather is fine. Truly the worst electric company I've ever dealt with. No one should be on hold for 2 hours just to get through to a representative.
-
October 2025 by Christopher Schofield
Costumer service is terrible if I could give it 0 stars I would but that’s not possible so 1 star it is.
-
October 2025 by Debbie Cunha
They are there when you need them . phone calls are out right thru customer service number 1 , Very friendly . Thank you for the best service . Deborah Cunha
-
September 2025 by Matt Varner
Criminally high rate hikes, went from $200 a month to $946 this month. Absolutely disgusting behavior that will end people's lives with zero accountability.
