H&R Block is a tax preparation service that has received positive reviews from its customers. The staff is described as friendly, helpful, and efficient, with tax professionals like Carmine, Selima Merchant, and Kalpna providing thorough and personalized service. Customers appreciate the time and care taken to explain their complex tax situations and make recommendations for the future. While the fees can be high, particularly for those with extensive financial documents, the overall experience is reported to be satisfactory, and customers are likely to return in the following year.