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March 2024 by Paul Sweet
Salima is a very nice person but not tohappy with hr block having problems with my return federal sent me a letter and the problems with there computer I been coming hr block in lumberton for many years first time with this program
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January 2024 by Aspen Stevenson
I love them...you get a piece of mind and I will tell you to go see SherriIn the Lumberton office ...5 stars
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October 2023 by Caidan Murray
Talked down to me, wasn’t helpful, wouldn’t listen and kept asking for papers I have online but I kept telling her repeatedly and called in saying there’s a few things my printer ran out of ink for can we print them. Guy on the phone delightful. Tax lady… drink a redbull or somethin. Waste of gas.
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April 2023 by Kimberly Reuben
Loved working with Carmine. From the time I walked in the door, I felt comfortable. The staff were very friendly, helpful, and efficient. Hope to return next year!
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April 2023 by Kathy Hess
Had complicated tax situations. Kalpana did my taxes and highly recommend her. She is very professional.
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February 2023 by Jeff Bowlby
Unsure of how anyone gave this place a positive review. Between four appointments spread over four months I’m still currently dealing with mishandling of documents. This location has lost my materials multiple times before I took my business elsewhere. I would avoid.
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June 2022 by Tiffany Jones
drop taxes off in feb still nothing cant get in touch with anyone, started working on my taxes feb 20 and havent heard anything no return messages nothing
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April 2022 by Amy Robbins
Not really happy with my experience this year. I opted to drop my tax forms off and it was anything but a simple “we’ll take it from there” like they make it seem. I worked with Estelle for the last two years who was wonderful and she’s not there anymore. The girl at the front desk was nice but was kind of nonchalant about her job. I had to keep asking her multiple times what to do without her explaining any of the process. Just know if you opt for drop off and aren’t tech savvy, you’ll be lost. I had to wait for a text from them to upload my drivers license which never came until later on and was then bombarded with texts and emails asking for my forms when physical copies were already left. It’s nothing but a back and fourth via phone calls and messages with the tax pro for days even tho you fill out a form with your info and preferences when you drop off. $145 fee for nothing but frustration and a person I can barely understand. Oh and if you want a paper check and not to give out your bank info for a direct deposit is another $25. Never doing this here again.
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April 2022 by Susan S
Selima Merchant has been my tax advisor for 2 years now. She is very thorough and takes her time. My return is very involved and has alot of stocks, partnerships, etc. Selima takes her time to double check everything and explain it all to me. I would highly recommend her.
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April 2022 by Stephanie Fredas
By far the WORST experience I have ever had getting my taxes done. Kathleen Lucas was TERRIBLE. She electronically applied my signature to documents that I did not get to review. I had to ask MULTIPLE times to purchase the “peace of mind guarantee”. I left feeling so unconfident and upset by my appointment that I immediately drove to a different H&R Block location to have my tax return looked over, only to find that I will now need to submit an amendment due to her errors. I should have looked at reviews for this location first as multiple other have had the same bad experience with Kathleen. H&R Block should be ashamed that they allow someone such as her to represent their company.Seriously, if you come to this location, save yourself the headache and meet with ANYONE other then Kathleen.
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April 2022 by Randy Krakower
My tax preparer, Louise. She is the best! Trustworthy, informative and professional.
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March 2022 by Natalie Phillips (NatsCreations)
Kalpna was my tax pro this year and she was amazing and very helpful. She walked me through everything in a timely manner and made great recommendations for next year.If she is still at this office next year she will be my choice of agent.The receptionist was also great and quickly scanned all my documents when I did my initial dropoff.4 stars because of the fees. I had a lot of documents to file this year so it is understandable to a point, but still so very expensive.
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March 2022 by lesly Gonzalez
This is just ridiculous. We have been waiting 15+ days for just one single yes or no answer regarding a 1040.All we have had is sickness, delay, "i was away" and other excuses as to why we don't have answer yet. I understand that people get busy but how long does it take for Kimberly to come up with an answer of yes or no?!?!Anyone who is a dual citizen looking to do taxes, stay very far from this place. Its disgraceful the way they drag the issue out with many "meetings" and "suggestions".
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March 2022 by Twizzy On The Beat
I was very fond of my tax prep agent, She was friendly, polite, and professional. She was very knowledgeable at my tax situation. I would highly recommend Kalpna and H&R Block.
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February 2022 by Harvey Gonpue
“Kathleen” is the most terrible tax agent that I have ever worked with. That old woman will argue and act as if she was the one paying your taxes while you were at work. She will make sure she give you a huge fees with less returns. I will not recommend this place. I regretted why I allowed her to submit my returns in my absence. This place needs to hire real tax agents, not people who takes their hate and ego in a work environment!!!! If google could allow me, I will give this location a zero star!!!!Run from this place!!!!!!!
