Leslie's is a pool supply store known for its helpful and friendly staff. Customers report that the associates are knowledgeable, take time to answer questions, and provide useful suggestions, even if it means pointing someone to another store. The staff is willing to help with unique situations and defective products, often going above and beyond to ensure a fair deal. This includes managers and district managers who assist in fighting for the customer when corporate policies are challenging. While some experiences with corporate customer service have been described as horrible and unresponsive, the individual store teams often provide excellent support. They have been known to accept defective returns well after purchase and offer discounts on better setups. Although pool supplies can be pricey, the stores are recognized for having associates who know what they are talking about and are committed to helping customers find what they need. This reliable, in-store service encourages customers to return for all their pool-related needs.
The staff was friendly and advised me on how to maintain my pool.
July 2024
Great store with awesome people. I always enjoy having my water tested there. Great summer so far.
December 2022
Rob took his time to help me get working with my unique situation. Pool supply stores can always be pricey but they'll help you find what you need for sure. Thanks for the help! Coming back for some salt.
