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May 2023 by Anna Siefken
I reserved a truck for a time-sensitive move well in advance, then at 8:50am the morning of (my move was at 11am) they call me and say there is no truck available and that they are canceling my reservation. This led me scrambling to find another company on short notice. If you value your time and money, stay away!
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March 2023 by Mary C Deal
Last minute need, The day of move ,we decided to rent truck. The whole process was very pleasant , quick, & not over priced. We kept the truck another day , but we called to let them know out of politeness. The return was quick & easy ! Thanks Budget Truck Rental
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September 2022 by J Ryan
DO NOT RENT HERE! - I had a time sensitive move to make at the end of August 2022. My pick up time was 10:30 on a saturday. Budget called me at 8:50 the morning of my move and said they were over booked and don't have a truck for me. I asked if they had a truck for the following day - they said no. The woman suggested I rent elsewhere and they'll make sure I'm not charged.Welp, I was charged $75 for not showing up for my truck rental. I have been trying to get that $75 refunded for over 2 weeks. Budget transfers me around until the call drops. Today I finally flipped out and told the Budget truck phone line I was going to go into the location where I was supposed to rent and raise hell. They said they're issuing my refund and it will show in 5-7 business days. SHADY! If I didn't see the charge & finally flip out, Budget would have just pocketed that $75. I will never ever use Budget again for anything. Bad business and worse customer service.
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February 2021 by Katie Mohnke
This was the worst budget truck rental location I’ve ever dealt with. They called two days before our trip to tell us they did not have our truck and we would be downgraded in size. The manager was not helpful. When we got there the woman that checked us out was also not helpful and when we found issues with the van (the door wouldn’t open and close) we asked her to note it so we wouldn’t get charged for that at the drop off. She wouldn’t write it down until we insisted after three times of asking her to write it. All of these issues stemmed from “they don’t rent out trucks a lot.” If you can rent a moving truck anywhere else, you should.
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August 2020 by Alexander Stross
Do not rent from Budget Truck Rental! I booked 3 weeks in advance only for Budget corporate to cancel my reservation less than 1 week prior to my move due to trucks being unavailable. So they over booked and never told me until it was almost too late for me to book elsewhere. Thanks a lot Budget. Budget Truck Rental are one of the cheapest truck rental companies in terms of rental fees but apparently they can't notify their customers properly that they can't meet their needs. Do not rent from them!
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January 2020 by Egbavwe Pela
I wish i could give 0 stars!
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September 2018 by Chris Heinz
****** rant ahead******
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September 2018 by N Golan
Good pricing
