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March 2024 by Patricia D.
I visited the Burlington Coat Factory in Mt. Laurel, NJ to purchase a set of luggage. I asked the clerk to open because I wanted to confirm the other 3 pcs were on the inside of the 28" luggage. He didn't seem surprised when he opened and nothing was on the inside. I asked to speak with the manager. He said he was the manager. He stated " corporate directs us to sell products. If we have the other luggage , I wouldn't sell them as a set." I asked if he was kidding. He said, "no". I asked if paying for one pc of luggage at full price made sense when the luggage is tagged as sold as a set. He did not respond. I asked for his name. He he stated? " Brandon, Im the only Brandon here. " I did not sense he was being truthful as he refused to provide his last name and did not know the name of the district manager.Brandon or whatever his name was not dressed like a manager nor carried himself as a manager. He didn't care and it showed in his tone and non-verbal communication.This Burlington Coat factory practices are fraudulent and misleading because the luggage was cleared marked 4pc set and Brandon (?) Refused to set the item as advertised. I purchased the same 4pc luggage set from Burlington Coat Factory in Chicago with no issues. When a company or individual lacks integrity, the cannot be trusted. I went to Bjs and purchased a 4pc set for $20 more.There would not have been a problem had the tag been removed in the first place.This Burlington Coat Factory needs training in cultural diversity and DEI. I read the review from the latino lady and the negative experience she had with her mother. It did not surprise me. I have the photo of the luggage cleared markef 4pc to attach to my review.
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February 2024 by Millie Robles
Great variety of items.
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January 2024 by Pierce Alexander Lilholt
This place doesn't seem to be a factory. Coats do not appear to be manufactured here. It seems as though this "coat factory" simply sells coats that were manufactured elsewhere. If you are expecting the factory experience, the Burlington Coat Factory might leave you wanting more. This place seems to be more of a coat store. Other items of clothing are sold here as well. This store does not exclusively sell coats. If you are comfortable looking through a wide variety of garments to find the coats, this store might be just what you are looking for. This store does indeed sell coats. Don't expect to witness the manufacturing of coats in a factory setting when you visit the Burlington Coat Factory. ? ?
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January 2024 by Adam
Great selection of stuff and friendly staff.
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January 2024 by Tea Na
Love thos store. Great to find last minute things you forgot
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January 2024 by Lyndamarie Smith
Nice variety
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December 2023 by Raissa Sant' Anna
The best store to shop at!
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October 2023 by Usman Khan
Wide selection and comparable prices.
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September 2023 by Sumit Kumar
Nice place for shopping
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August 2023 by Josie's “Mike-Josie’s everything”
DONT have much
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July 2023 by Noeli Zerbielli
Great outlet.
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June 2023 by S R
I went shopping with my mother at this store. We had a horrible experience. Since we walked in the door, we were followed/watched by this Male employee. I believe his name is Steven. This guy kept intentionally walking around all the areas that we were constantly watching us. When I was going in the changing room, he even came over and looked inside the dressing room to see what I was taking in. There was already an employed there so there was no need for him to do this.He went as far as walking to the cashier as we were checking out and whispered something to her which by her reaction made her very uncomfortable. We are Hispanics and I do believe that he was following us around because my mother and I were speaking Spanish. I guess he was trying to catch us shoplifting. We have very good jobs and no criminal record and we have never steal anything in our life. I believe that Burlington corporate should fired this employee because he is racist and a liability. I will rethink visiting this store due to this experience. People should be able to go shopping without being harassed no matter the color of their skin or what language they speak. We felt very uncomfortable, discriminated and racial profiled by this employee. I’m posting here for visibility and I also noted this in the store survey as well.
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June 2023 by Michael Davis
Not a bad store. Some prices are high. Store can be messy at times
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April 2023 by Terry Davis
The store is pretty good and I have found some nice things here. My issue is that everytime I come here I am literally followed around the store by this same short store manager name Steven. My daughter also experiences the same thing and she was a former employee here. I feel as if we are being racially profiled. I don't and have never stolen anything so it's annoying to be followed around the store everything you come as if they are not getting my money.
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April 2023 by Viruse Desolation
Linda is not a professional employee. She has no math skills and have no idea how to count! We were in store for a 2h and 1and half we were waiting for fitting room. I am never going back in that store. Terrible costumer service!!!!