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March 2024 by Tip Tap pointe *
I called to make an appointment, and I was told to just walk in as it works faster that way. I was surprised but listened to what they said. Came in this morning. After I paid, I was told it was going to be 2 hrs because I did not have an appointment. After 2 hrs, they did not even start working on my car yet. When I questioned, I faced a major attitude. I was told another 2 hours! After another 1/2 hr, they called and told me that I was asked to pay for the wrong tires. I wasted 2 1/2 hrs and the guys had a nasty attitude. I should have read the reviews before stepping foot into this place. They don't even deserve that 1 star. However, that is the only choice.
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February 2024 by Sadie E
Great tires at a good price. No problem installing tires on aluminum rims. Very satisfied!
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February 2024 by Amanda High
I had a great experience from start to finish, I ordered my tires online they were delivered to my choice of location (Mount Laurel) I was contacted once they arrived to make an appointment. I shopped while waiting for my car to be done I'd say about an hour and on a Sunday! Love the convenience of weekend availability, embarrassed to say my tires were bald because no dealership could accommodate my schedule.Shout out to the very busy but pleasant front desk lady.I'll be a returning customer
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February 2024 by Yuki Y
The staff are so helpful. Wonderful experience.
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October 2023 by Vic Krucinski
Interesting story. I ordered 4 tires and scheduled installation. Brought the car in at the next available time (5 days later on a Friday) and left it for the install. After about 1 1/2 hours later I get the call that they only had 3 available. Apparently one of mine was given to someone else for a warranty replacement. Now they would have to order another tire for me. Frustrating for the time lost. Had they called and let me know they needed to order another tire it would have been more bearable and I wouldn't have had to travel and wait an hour and a half. After making a few calls after I left on the initial install day, I received a call from the store manager. They wanted to make things right. Update - 4th tire got ordered, received and all 4 were installed the next business day (Monday). Didn't need to make an appointment and it was taken as soon as I arrived. To their credit, it was all done in about 40 minutes. The store manager also gave me some compensation for time lost on the first visit. Thanks Larry and a special thanks to Amanda (who helped me on Friday) and Tina (who helped me on Monday).
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May 2023 by Anonymous User
The service is good here, but you may need to wait for a while before someone comes to the front desk
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May 2023 by Mike Whyuman
Rude manager, makes you feel like he is doing you a favor by servicing your tires (rotation and balancing), which was included in the price of tires purchased from Costco earlier. He kept on insisting that "it is free".
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April 2023 by N. I.
The service is very poor at this location and the staff are unprofessional and rude. Technicians are below average and don’t know what the hell they’re doing. After waiting a long time for a simple rotation and balance they said can’t unscrew and remove the tire and advised to go to the mechanic to fix the problem. Went to my mechanic and checked, said everything is fine and no problem. Went to another Costco and they get the job done with no issues. Will never go there again or recommend their service.
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April 2023 by Greg L.
Great Hot Fogs and Churros , always a good stop at COSTCO . Had the pizza , was pretty good as well
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April 2023 by Cathy W.
I visited this location on a Sunday when Philly needed to grab bottles of water. I knew other nearby Philly Costco would be out because most likely people all go there, so I decided to hit this location to try my lucky instead. Luckily when I got there, plenty of water available. After 10mins later, I see a line and empty aisle. I was also lucky to grab the Costco tumbler that tell you the temperature on the top of the cap. Service here was just like other locations, but here had people directing you and even a staff scanning for you at self check out to speed up the cashier line as there were a long line behind us.
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March 2023 by Aran Barzanji
Not a good location for tire services. The store itself is good.
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March 2023 by Lillian D.
This is a great place to stock up on frozen foods and other grocery items. They sell electronics ( Apple & Samsung) as well as other brands. Watch for the sales. That's the best time to get really good deals on a variety of items. Especially around the Hollidays like Christmas. I know that there's a limit on how many electronic devices you can purchase when they go on sale at a super discounted price. It's still worth it. You can always go back if you need more. Oh and the snack bar is awesome. Cheap too. Food is outstanding for the price you pay. So worth it. Don't take my word for it go check it out. And let's not forget the gas pumps right there on the premises. The rewards stack up at the end of the year when you use the Costco Executive Card. In fact they stack up so well that they actually pay for your annual membership renewal. Another location is the Cherry Hill Costco Warehouse. They never disappoint. Happy Shopping Costco Members.Stay Safe and God bless.
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March 2023 by Vivette Woods
A gentleman at the shop told me that i had 5 months of driving left on my tires after the dealership told me i needed tires asap. This type of honesty guarantees that i will get my tires from cosco as well as any other service their auto center provides
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March 2023 by Yogesh Saoji
Difficult to believe Costco allows this store to function the way it does. Waiting for a tire under warranty to be replaced for a week now. Cant use the vehicle. No one follows up at the store to check on the order. Order gets cancelled without any reason when I go and check on the store again mid week. I request the tire to be ordered again. Manager has no answers. Still waiting for the tire!
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December 2022 by Paul Turner
Always excellent service, even when busy. I've gotten about 10 sets of tires from them over the years and always happy. Free rotations and fixing flats