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June 2025 by Tina Rachubinski
Third PNC branch I tried today and every branch has been worst then the last one-most insane banking experience of my life. I Should be able to give them all a ZERO stars. Walked in, had teller put my name in the cue and told me to go have a seat. Waited another 20 mins as one employee told me she would be right with me-after 20mins. The other employee totally ignored me until I was walking out the door-and the third gentlemen in his office I was watching him sleep as I was patiently waiting. Employee who stopped me at the door finally acknowledged me and said she would be done in another 5mins and to please not leave-I told her that I had a personal banker with PNC who quit and I don't blame him!!! If I could move all my accounts out of this joke of a bank I would but unfortunately I cannot get someone to help me do so!!!!!!!!!!!!!!!!!! I briefly told her my experiences and she replied back-I don't blame you for wanting to close ALL your accounts!
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March 2025 by Mehmet Cayan
Amazing customer service. Very kind and friendly staff.
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April 2024 by Bobby Simon
I highly recommend visiting the branch with one specific star employee - Debra! As a bank teller, Debra has consistently gone above and beyond to provide exceptional service. She is warm, friendly, and incredibly knowledgeable about banking products and services.
What impressed me most was her unwavering commitment to advocating for me as a customer. Debra went the extra mile to help me avoid unnecessary fees, demonstrating a genuine desire to help me save money and achieve my financial goals. Her professionalism, expertise, and kindness have made a significant impact on my banking experience.
If you're looking for a trusted and reliable banking partner, look no further than PNC Bank and specifically, Debra. She is truly an asset to the team and a shining example of exceptional customer service!
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December 2023 by Karen Not applicable
It's Monday, 12:47 pm. Been waiting 50 minutes to see an associate. Go to Lumberton.. they are so much quicker and accomodating.
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September 2023 by Kanwaljit Kaur
15 minute wait to make a deposit.One teller working drive thru, teller window and phones.Always like this.Taking my business some where else
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September 2023 by Chris Sciolla
Great customer service. They’re always kind and super helpful inside.
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September 2023 by Ki P
Hire an additional teller. The wait is ridiculous & I’ve been coming here for years.
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August 2023 by Rosario Castellanos Bequis
The place is equipped for the mobility of all kinds of people in different conditions, the attention that the staff gave me was very good and timely, they were very friendly. I feel satisfied
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July 2023 by Abul Kashem
There was only one teller on Monday! 6-7 people were waiting in line at 4:54 pm. Bank manager was sitting and another teller was standing doing nothing.
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July 2023 by Alexander Kim
Disliked it.
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March 2023 by Nina Tazewell
The bank teller Debra is amazing!
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September 2022 by Nia Reid-Bey
Bank Teller Made me show my cell phone to make a withdrawal. Been banking with them 18 years. They don’t like my Brown.. but they love my money. I have 17 family members and we will all be walking into the branch closing accounts one by one.The complaint was escalated but they did not even call me back.Taylor Freeman executive management ignored my emails And avoided my calls.
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June 2022 by Joy Overton
My favorite bank.
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March 2022 by Kitty B.
Screw over the little guy! Definitely taking my complaint to the Better Business Bureau... My account is always full.. even during the peak of Covid ... I didn't meet the requirement once! And I had the account for years ! You want to know why ? I was in the hospital for a month and a half . Finally getting back on my feet my account was hit hard because of not getting a paycheck . Now I'm back to work and will be getting a Disability in and regular check again And they wouldn't waive the fee . It's like damn with all the s*** going on in the world . I can't get a break ? I can understand if my s*** was consistently low, but this was a one time thing! Definitely looking elsewhere!
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February 2022 by tom eissler
If you call with online banking you will wait at least 45 minutes.... The worst bank
