“I had a fantastic experience at FedEx, thanks to the exceptional customer service from the store manager, Rick. I encountered a pricing discrepancy while using the printing service, and Rick quickly stepped in to resolve the issue. He was professional, kind, and genuinely committed to making sure I had a smooth experience. His willingness to assist and ensure customer satisfaction truly stood out. I appreciate the excellent service and will definitely be returning for future printing needs!”
“I would like to leave a five-star review specifically for Michelle. Her exceptional service truly stood out, and I believe she deserves special recognition for her dedication and professionalism.
I was expecting a package (tracking #7400287136449) while I was on vacation. I contacted FedEx customer support several times to request a "vacation hold" to prevent the parcel from being delivered to an unattended location. Unfortunately, the representative I spoke with (whose name I did not catch) informed me that only the shipper (Apple Corporation, in this case) could make such a request. Despite my arguments that a vacation hold would be mutually beneficial, the agent remained firm in their decision.
After several attempts to achieve a vacation hold, I gave up. Imagine my surprise when, after three failed delivery attempts, I received a call from a FedEx employee at the nearest to my place location. This employee, Michelle, kindly asked when I would be able to pick up my package. Her thoughtful and professional handling of the situation was greatly appreciated.
I am very grateful to Michelle for her assistance. I am unsure if her actions align with FedEx policies, but her decision was convenient, reasonable, and considerate. I kindly request recognition of her efforts and would appreciate being informed of any actions taken in this regard.
Additionally, I would like to suggest that placing parcels on vacation hold might be more practical, economical, and environmentally friendly than attempting multiple deliveries. This is not a rhetorical question; I would appreciate a response from the management on this matter.
Thank you for your attention.
David Melamed”
“Fast and friendly! There's hardly ever a line when we're there. Having them right across the parking lot is so convenient, we hope they stay there for a long time!”
“Not really for customers. Yes you can drop off a package but you won’t get a receipt. This is more of a distribution center than a place for customers to be serviced.”
“My recent visit to the Mount Laurel Post Office was excellent. The entire process was easy and smooth, and it was such a relief to deal with knowledgeable employees who truly understood what I needed right away.
I had previously visited another post office where nobody could figure out the product I was trying to purchase, but at this location the employee understood my request immediately. The employee was incredibly kind, professional, and patient. She even offered to let me take a picture of how to properly set up my prepaid envelope with all the stamps and stickers, which I really appreciated.
Thank you for the quick, professional, and friendly service. It made a stressful task so much easier. Great team and wonderful customer service!”
“I contacted this store after another option fell through. I needed a notary for my will. From the time I called until I left I may have received the best customer service ever. Every single employee there was friendly and professional. Perfect small talk, payed very good attention to the task I needed and they all worked together like clockwork. Outstanding! I will make sure to tell everyone I know to come here for anything the store offers 🙃”