Stokes Pharmacy offers a range of medications and services for pets, but customer service experiences have raised concerns. Several reviewers reported issues with communication, particularly with overseas call centers where language barriers made it challenging to place orders and confirm details. One customer noted a bizarre conversation when ordering life-saving medication for their kitten, leading to doubts about the order's accuracy, although the medication did arrive on time. Some customers expressed dissatisfaction with the shipping process, stating they paid for next-day air but received a slower shipping option instead, with unhelpful responses when seeking refunds. There were also complaints about voicemail clarity, with fast and difficult-to-understand messages. Despite these concerns, many customers acknowledged that their pets' medications arrived quickly and in good condition. One reviewer highlighted a positive experience with timely orders for their dog, although they faced issues with missing components and excessive charges for additional syringes. While some customers have expressed a willingness to explore other options for their pet's medications due to service frustrations, others have appreciated the prompt delivery of products. Overall, while Stokes Pharmacy provides essential services, improvements in customer service and communication are needed to enhance the overall customer experience.
Wonderful company! They take care of my German shepherds eye medicine. They’re always so prompt and courtesy. Thank you.
June 2026
Stokes is always timely & accurate when filling our cats prescriptions. The phone team is great as well, friendly & helpful.
June 2026
Stokes Pharmacy is wonderful. They are in New Jersey and I’m in Los Angeles and I can still pay for overnight delivery (which wasn’t bad- expense wise) and I did get it the next day. I was impressed. They carry the meds for FIP, which I really wanted to try on my feral kitten. Thank you SO MUCH.
