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January 2024 by Patty Champon
The staff was friendly and super friendly! Truck rental process was easy and straightforward. Will use again next time we need a truck rental!
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December 2023 by Tatiana Hernandez
Over charge… my printed form/receipt stated return date 11/25 .. the guy who originally checked me out said if I bring it a day early there wouldn’t be a charge for the full length of time … said a specific date and my reservation but when I called they stated they had a different date and they weren’t helpful at all. They were rude and told me “I didn’t tell you that” “I have the paper in front of me too” “ you can call corporate” I asked if I could send over the receipt he says “ I have it here in front of me and it says return date 11/24” yet it doesn’t match what I have and he was not trying to hear it. “Call corporate” was his response… will never go to this location again
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November 2023 by Ben Comer
This Uhaul store is clean, professional, and well-equipped, but the company's (and perhaps location's) refueling policy is overly legalistic. Just the other week, I drove a rental truck out of the parking lot with a 1/2 tank of gas (see picture), yet the employee who assisted me previously indicated that the tank was between 1/2 and 5/8 full. I'm amazed that Uhaul still relies on paper and highlighter in 2023 to properly indicate fuel levels. I stopped at the Wawa literally next to the Uhaul store and brought the truck that I rented back up to 1/2 tank. However, I was still charged a little over $12 for 2 gallons of gas, which seems very excessive. Part of the challenge around this policy is that the truck's equipment doesn't have all the markings for the fuel levels like the Uhaul paperwork shows. There is clearly a discrepancy between the documentation customers receive and the actual equipment. In short, Uhaul needs to relax this legalistic policy especially when the company's lack of technology makes it difficult to comply with the policy in the first place. Furthermore, I noticed on my brief drive back to the Uhaul store that the speedometer randomly started not working or didn't accurately reflecting the correct fuel level. Kind of makes me wonder if the equipment is meant to not work, so that Uhaul can justify assessing a fuel charge. Would have been a positive experience otherwise, but the lack of grace on Uhaul's part results in a neutral review.
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November 2023 by Marilyn Jones
I had a hitch installed on my vehicle this morning and everything was completed in less than 2hr! Daniel was pleasant and professional. Facility was organized and clean. I highly recommend Uhaul of Mount Laurel to anyone needing installation of a hitch!
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November 2023 by Elana Perilstein
Have had only great experiences here. Very friendly, helpful staff. Will continue to use this location
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October 2023 by Amirsaba Motamedi
Good experience with Cargo Van.Got to pick up a van immediately which was nice. Cargo van was a bit older, but ran fine, and I didn't face any issues that needed customer service. So, it was a decent experience.
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September 2023 by Zhendong Zhao
I wanted to express my appreciation for the exceptional service I received here. The team went above and beyond to assist me, and the rental process was efficient. I highly recommend this U-Haul center! Go Mount Laurel U-Haul!
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February 2023 by James Boyd
I am totally disappointed with uhaul. NO MILITARY/VETERAN DISCOUNT!
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November 2022 by L C
Instead of a 4 star (having one concern with the truck), Steve is great. Not only was I in and out when renting (on a walk in) but I had a true concern that he responded to immediately and helped.He cared...and the service was great. You can't ask for much more.
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November 2022 by Denise Forcella
Great place to rent from. People really help you and are very pleasant
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June 2022 by April Boatner
My husband is deployed and I’m responsible for getting us prepped for our next move. I had to call around to find locations with box kits. This location had everything I needed and more. While I was at the location the battery on my husbands truck needed a jumpstart without hesitation a gentleman came out and got me back on the road in time for me to meet my girls coming home from school! For professionalism, courtesy, and supply stock I recommend the Mt. Laurel U-haul.
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August 2021 by Elisabeth Noel
My husband and I recently rented trucks twice in two weeks. Three times we encountered employees who were friendly, knowledgeable, and went out of their way to help us. In my experience, it's easier and much faster to pick up a truck in person during store hours than to try to pick up through the app. I'm very happy with my experience here and highly recommend this U-Haul location.
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June 2021 by Bob Wolff
I wanted to get an exchange for my grill propane tank. I see that they advertise this service but can not get to talk to anyone. All you get is press 1for a certain thing, press 2 for something else etc. just can’t get to talk to anyone. I will probably go Home Depot or Lowe’s.
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June 2021 by ANGELA GREEN
The people here are nice.
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May 2021 by Champion Puppy Training
Lou is on point. Did a great job installing my hitch.
