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September 2023 by Stephen Savage
Clean,easy access and held are stuff while we completed moving
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June 2023 by Amirsaba Motamedi
It looks nice and clean. Direct access to storage units is great. No office agents, no car rentals, just storage units next to the free way.Will update on bugs and such once I move out, but it looked and smelled fine.
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June 2023 by Jackie R.
WORST CUSTOMER SERVICE BY THE WOMAN WHO WORKED ON SUNDAY June 18, 2023. No personality but that's not the part that is so awful. While waiting in line for a while to purchase some moving supplies, this lady never once made eye contact with us, no mention of " I'll be right with you." We had no problem waiting. When it was finally our turn, there was no mention of "Thank you for waiting." She began to ring up our items and was counting something and I attempted to assist, and was told that's not what I'm doing. Then my husband pointed out the bar code was on the bottom and her response was that's not what I'm looking for. At that point, I decided to walk out of the building because I did not want to say anything to her about her attitude. We were at the same site two weeks ago and my husband had been asking questions about the U-Haul we were renting later in the month and every response from this woman was rude. On that occasion, I asked a question about supplies while she was looking up our rental and her response to me was I can't answer that right now I'm looking something up. So at the site today, as she rung up our items, and I was outside talking to another staff member about her customer service behavior, which I should mention he agreed with me, she walked out of the front door yelling, "Did I have something I wanted to say to her?" I said yes I did, that I thought her customer service was the worst I ever encountered. I mentioned no acknowledgment of us waiting in line. Her response was "I was waiting on another customer and didn't wanna be rude." I told her that's not what I was talking about, we had no problem waiting our turn and that if she wanted to know my thoughts she could read them on Yelp later. She began mumbling something and used the word privileged. I'm not exactly sure what she meant by that but her behavior is incredibly inappropriate. I hope the Mount Laurel U-Haul site has cameras outside and that upper management reviews them. This woman should not be in a customer service position.
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February 2023 by Mel
WARNING!!! There are roaches and apparently rodents in these units!!! Do not store your belongings at this location! I had furniture stored in a large unit $234 per/month since the end of October. I found “baby roaches”when I moved some pieces. I took a closer look around the unit and found even more. According to google they’re roaches in different stages meaning there’s an infestation! This location does not have an office on site, it a few miles further than the storage unit. It’s hard to get someone on the phone for the actual location, usually an automated system answers. I finally spoke to customer service to report the issue. Each person I spoke to showed no sympathy for my belongings being ruined. I was told “it’s just like storing in a garage”…WRONG I NEVER had roaches or rodents in my garage! I never expected to pay $235/mo to have my belongings infested with roaches. The customer service was very poor and gave me an attitude as if it’s not their problem. There are many storage facilities area, take my advice and don’t bother with this one!
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December 2021 by Anastasiya Rebenauer
Unlike Kevin, I had an amazing experience picking up my U-Haul from this location. My van was ready, and sparkling clean. And this location is super convenient for me! The lot is small but usually you’re the only people there. Would definitely recommend!
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October 2021 by Owen Bradley
Awesome service when renting a 15' moving truck for a day, Tiffany was super helpful and flexible.
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September 2021 by Anastasiya Mosher
Unlike Kevin, I had an amazing experience picking up my U-Haul from this location. My van was ready, and sparkling clean. And this location is super convenient for me! The lot is small but usually you’re the only people there. Would definitely recommend!
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September 2021 by Brad Michel
Friendly staff. Great communication. Clean trucks. Everything exactly as promised. A top U-Haul location.
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August 2021 by Justin Minker
Tiffany was excellent and has a great attitude!! Very helpful and patient
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June 2021 by Michael Grant
I like everything about this storage facility with the exception of the gate locking out at 10pm for entry. Other than that it has and is great
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August 2020 by Anne F.
The woman tells you on the phone it's $19.99 to rent the truck. What she doesn't tell you it's also $1 per mile plus gas. I was driving about 40 miles. I told her it's not $19,99 to rent the van. Oh yes it is. Very rude. I'm not going back here.
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June 2020 by Edward Jr
She was very helpful!!!
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June 2020 by Yoav Aburus
What an awesome place to work with. The lady was so helpful and guided us. Great customer service!!
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January 2020 by Tijon Maru
One star. We were told to pick up and drop off at another location when done. We were supposed to pick up our 100$ deposit at the drop off. We were given the run around with attitude...finally spoke to somewhat of a human being and we were told the (cash) deposit we left will be sent to us in the form of a check....which was truly unacceptable at the time because of the Christmas and New Year holiday. You would think they would go a little beyond and try to make things right.....silly me. One star, and that is because I could not give a negative rating. Shame on them, they could have absolutely done better. Never again!
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October 2019 by Dave Maruska
Trailer was great, service in both NJ and TN was great, and the trailer tracked behind our truck perfectly. Why three stars? The10x10 TN storage, free for one month, was unavailable because another UHaul rep rented it the weekend before. Hey, it was locked and reserved. We lost money on this deal and are unhappy. Would like a refund. How 'bout it UHaul ... are you listening?
