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May 2025 by Noor Iman
My experience with Officer Charles was deeply disturbing. Her conduct as soon as we met was unprofessional and extremely disrespectful. Thankfully, the supervisor had another (very nice) officer take over the process.
After reading similar reviews about officer Charles’ treatment of others, I’m surprised she is still in her role, mistreating people who are already anxious about their citizenship interview. I hope the department takes action urgently.
TL;DR: If you’re scheduled to be interviewed by Officer Charles, consider requesting a different interviewer.
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May 2025 by Trokon Duo
USCIS Mount Laurel office is lower than a sloth. I had my green card by marriage interview almost three months ago and I have not heard from these sloths on what decision they have taken.
And there have been no updates on my online account as well.
No RFE or anything and yet it’s taking forever.
A friend of mine just got married in February in Darby, PA and had their interview waived and got their Green card already.
I’m considering suing this office for the delay they are causing for me(non resident), my wife(citizen)and my two kids(citizens as well)
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April 2025 by Sweetcatliz
Hello! Thank God and Officer Dyson for my citizenship interview. I'm so happy to be part of such a beautiful country as the USA.
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April 2025 by Marianne Abdelmalak
Officer Dyson conducted my mom interview. He was very professional and very understanding of my mom’s medical condition.. thank you officer for everything..
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April 2025 by Lna Sam
I visited this office for my civics test and interview for citizenship, it was a pleasure the three security officers that was the first point of contact they were very polite and professional. Asked for our letters and ID and wished us the best.
Officer Dyson conducted my interview, he was very professional and explained the process. I did not feel rushed or pressured. It was a great experience for me for something that is so important.
The staff that did the ceremony was very nice.
Overall it was an awesome experience. Thank you officer Dyson!!
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February 2025 by mustafa gok
There was a citizenship exam on January 23. Officer Dyson is really professional. I thanks all the staff. Now I am an American citizen.
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September 2024 by Zheng Li
I got naturalized today but the experience was horrible. Don't know this African American female officer's name but her attitude, geez, almost shut down my plan to become a US citizen. Arrogant, ironic, demeaning, condescending...are the best words to describe this officer (in her fifties). I guess this is the greatest power she has in her life and she does take the most advantage of it. May she have a peaceful personal life and I pray for other applicants not falling into this awful officer's hand.
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September 2024 by Laura De Santis
Why is so difficult to speak with a human being at the phone? I need an information that cannot be found on line!
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June 2024 by Arris Melina
Today at 1:35 my dream has become true . After passing the citizenship exam, I had an excellent experience with officer Cooper. I want to dedicate a tribute of thanks and appreciation to him. He is truly professional, kind, and the best... I am grateful to him and his services. Officer cooper If you will see this comment, I know that you deserve respect. You put a smile on my face for a lifetime...thank you and all the office staff. You are great ..
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April 2024 by Lina Gonzalez
They gave me the opportunity to be a citizen on April 13, this office is WONDERFUL, my officer, Miss Galeano, and the person who took the oath, a love, that man, thank you, Miss Maria, for everything, what a beautiful experience, the security people, beautiful, kind humans, thank you and thank you ❤️❤️❤️ God bless you all
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April 2024 by olena ostapenko
I got my citizenship a month ago. It was such an amazing and memorable experience. From the moment I entered the building all the staff was so polite and welcoming. I was interviewed by officer Dyson J. He was very professional, respectful and kind.My husband got his citizenship a year ago at this location as well. He was also iterviewed by officer Dyson and his as experience was as great as mine. We are very thankful to every employee at USCIS of Mt. Laurel for being so kind and professional.
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April 2024 by Raj C
Very professional and courteous service.All the employees including the officer were very helpful and polite.Thanks for your service.Keep up the good work!
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April 2024 by Johanny
Today was my interview at This Office and it was the best from the security to the officer that I had, Dixon M. Everyone was very friendly, it was the best experience I had today when I became a citizen, I am Dominican, my appointment lasted approximately less than 10 minutes and the ceremony It was today!!!!!!I traveled an hour because I'm from Perth Amboy and it was wonderful!!
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April 2024 by Jose Arias
Yesterday I had my American citizenship interview at this office and the treatment was extremely excellent starting from ; The staff at the gate entrance were very decent, the security services staff were also friendly (the one at the machine directed me to which box I should register).Officer Cooper was one of the nicest people in this office. Not only he understands his jobs well but also he tries his best to make sure you understand the procedures..GOD BLESS EVERY ONE ????
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March 2024 by Gulnara Latypova
I have passed the civic test and citizenship interview a week ago. Do I just come to take the oath any day? If so What time is the ceremony?
