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December 2023 by Brian Broomell
Prices would be nice. Is it too much to ask that I don't have to guess or look it up?
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April 2023 by Elaine Grusler
Shyeen at Verizon in Mt Laurel went above and beyond to help us with our services. We are grateful?
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November 2022 by Samantha C.
I had a wonderful experience both times I came to this Verizon location. The first time I brought my broken phone in and wound up trading it in for a new one. Julian was my representative, he was patient, informative, and very helpful. I went back a couple days later and a very welcoming woman and gentleman helped with my phone screen replacement. I wish I knew their names to give them credit. The store is very big, clean and organized, and all of the staff is very friendly. I always used to go directly to Apple for phone repair/issues, but I will not go there again and will always go to this Verizon store. Thank you to the team for your kind service and help!
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September 2022 by Angela B.
I made a huge mistake Xfinity for Verizon. Xfinity was a little more expensive, but Verizon is horrible. I have never been able to go online or in the Verizon app except to pay my bill. I was supposed to have chosen my channels but I couldn't because the app would always freeze and Verizon chose my channels for me and when I tried to call, of course I couldn't get an answer. I am done with Verizon. You get what you pay for!!! They get no stars from me. I will be making a call to Xfinity very soon.
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May 2022 by John P.
I might be the only person giving a 5 star review. My girlfriend and I visited this store on May 28th to replace a cable box that wasn't working. Our customer representative was Isacc and he was excellent. He reviewed both of our accounts and gave us additional information about ordering a newer router. Isacc was very professional, courteous, and polite. He is a great representative for Verizon!
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February 2022 by Robert Y.
Go to the corporate store they tell me. I waste an hour for them to tell me a b.s. story about fraud, blah, blah.....TELL ME THAT A F'ING HOUR AGO!!! WHO IS RUNNING THIS STORE, everyone in the store was fed up!!!! No phone, no business this weekend...Verizon blows just like their cable.
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July 2021 by Jason S.
Waited over an hour... and then left. Two employees, about 14 guests. There was no clear sign-in like they used to have. We eventually signed-in because we saw a woman who had come in after us, interrupt the employee who was working with someone. So we signed in, waited, waited, waited...then someone who had made an appointment online, jumped us!? The two employees were working hard, the problem was they kept getting interrupted by either people jumping line to ask questions or having to sign other people in. Really turned off with the way things are here honestly thinking about switching to a new provider.
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April 2021 by Steve S.
Okay, where do I begin? This is a Wireless only store, yet there is NO mention of this in their website and of course, you cannot call the store directly to ask them. I had FiOS equipment to return for my father, who I moved into Assisted Living last week. Where he lives now has no FiOS available (it's Comcast), so I cannot transfer service. I walk into an empty store (except for the lone saleswoman) and when she sees my box of equipment, hands me a piece of paper from a pile (like this has happened before--all the time). The paper says that you must return Verizon equipment at another store on Rt. 73, down in Voorhees, at the Cooper Plaza, where the Kohl's and Raymond & Flanagan's furniture store is located. That store was well-staffed, but driving around NJ took longer than the transaction time for them to scan the equipment back into inventory, and print a receipt. Oh, and folks, they want you to trash the remote control, because COVID. I guess it's okay for me to cough and breathe all over the modem and cable box though? Oh well, now, I have to prove that my father's new address doesn't have FiOS, or else I have to pay a $95 Early Termination Fee. Finally, he's getting Comcast at some point, which I've had for over a decade in my home, and have had NO issues. Price isn't a selling point anymore, as his cost for FiOS triple play is almost as high as Comcast's Triple Play. At least the Xfinity stores are a one-stop shop, unlike Verizon.
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March 2021 by Dom F.
Came in to purchase an iPad Air as a gift. Gentleman told me the promo was $150 off but only gave me $100 off and slipped up after he processed the transaction. I asked him to fix it and he stated all he could do was a return, he made a mistake but he couldn't give me the promo he initial presented to me. I called VZW and they applied the extra $50 as a credit to my account.
