The Xfinity Store in Mt. Laurel provides services including Mobile, Digital Cable TV, High Speed Internet, Home Phone, and Home Security. Customers can make payments or pick up and exchange equipment. Reviews note that visits can be extremely smooth, with immediate greeting and knowledgeable customer representatives who understand requests, allowing for quick exchanges. Some customers report excellent, wonderful, and amazing service, with staff described as sweet, patient, understanding, and pleasant, helping to resolve issues and switch services. Other experiences were less positive. Customers report frustration with the lack of a direct store phone number and long wait times on the main line. Some were upset after waiting a long time only to be told the store does not accept cash payments. There is also feedback that the store does not sell modems directly, directing customers to buy compatible ones elsewhere, which can lead to setup difficulties.
Had to exchange old equipment for new, was taken faster than I expected! Only a couple of minutes (under 5). Was pleasantly surprised!!!
May 2025
The help was wonderfulThey helped me fix everything I needed
May 2025
Zoey gave an excellent service to my friend. She was very patient and understanding as my friend vented her frustration with the poor service she has been receiving. Zoey remained pleasant and did what she could to help resolve the issue. Wonderful customer service!
