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June 2025 by Kathi Horowitz
Had to exchange old equipment for new, was taken faster than I expected! Only a couple of minutes (under 5). Was pleasantly surprised!!!
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May 2025 by Elizabeth Impellizzeri
I scheduled an appointment on their app to exchange old internet and cable tv equipment for new equipment. They greeted me at the door immediately upon walking in and sent me to a desk where I was immediately waited on. The customer rep was knowledgeable. He understood my request and why I was exchanging my equipment. In only a few minutes I was walking out with my new equipment. It went extremely smooth. (I went on a Saturday at 10:15 am, which may have been a timeframe that's normally slow.)
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May 2025 by Darlene Fox
The help was wonderfulThey helped me fix everything I needed
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May 2025 by Haimanot S
Zoey gave an excellent service to my friend. She was very patient and understanding as my friend vented her frustration with the poor service she has been receiving. Zoey remained pleasant and did what she could to help resolve the issue. Wonderful customer service!
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April 2025 by Colleen Ahrens
Had to return equipment and it was very easy and simple and very nice kind people. Thank you
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April 2025 by Peter Hourihan
**Worst Customer Service Experience of My Life – Still Not Resolved**
I went to Xfinity Mobile during a stressful move, simply to return my old internet box. While there, a representative offered what sounded like a great deal: upgrade to a new iPhone, Xfinity would pay off the $198 remaining balance on my current phone, and there would be *no cost to me* — just savings.
Fast forward 1 hour and 15 minutes later, I was hit with an unexpected $200 down payment, which was never mentioned upfront. To make matters worse, the rep was unable to port my number over from T-Mobile. I was told I could finish the process easily at home, but shortly after I left, the same rep called to inform me there was a port block on my number and that I had to come back — but “only when she was working.”
I returned two days later (I moved to a new house in between) and spent over an hour trying to resolve it. Xfinity blamed T-Mobile, so I made multiple lengthy calls to T-Mobile, only to be told everything was fine on their end and it was actually Xfinity's issue. Then I was told by T-Mobile— contrary to what was originally promised by Xfinity— that I HAD to pay off the remaining balance on my phone before the port could proceed. I reluctantly did this, yet still couldn’t activate my new phone.
Back at Xfinity, I was told no one had ever heard of needing to pay off the phone for a port to go through, but since I had, I now had to wait 48 MORE HOURS.
I went back again on Wednesday and was told the port was STILL blocked. They said they’d send a request to T-Mobile, but that I also needed to visit a T-Mobile store.
The T-Mobile store said they never received ANY request or communication from Xfinity.
I returned to Xfinity AGAIN the following day at 7pm after a very long workday, and spent another 90+ minutes there. Finally, they told me the number would be released “sometime between that moment and 4am on Saturday 4/12,” but they couldn’t say when.
It is now Saturday, and nothing happened at 4am. I’m still on the phone (almost 90 minutes in) with Xfinity, they told me to bring T-Mobile into the call. This has been an exhausting, frustrating, and frankly a HORRIFIC experience. I’ve spent hours and hours going back and forth between both companies, all because of unclear communication, broken promises, and complete lack of ownership on Xfinity’s part.
I now have a new phone that I still can’t use, countless wasted hours, and zero resolution. I have zero expectations that they’ll even attempt to make anything right—they’ve only acted inconvenienced by me and no one has shown the slightest bit of remorse or empathy.
I’m still on the phone and on hold. Avoid Xfinity Mobile at all costs. I wish I had.
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August 2024 by racquel angelina
Zoey was so sweet and patient with me and my family today. My grandma had some issues with her TV and we ended up fixing that & switching her service to xfinity so her service is cheaper. She was amazing!! We will definitely be going back to the mount laurel location in the near future if we need further assistance!!
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July 2024 by Margaret Rodney
No ability to contact store to get information about what I might need to bring to the store. URL for website given in previous messages is not valid. Not only is there no way to contact the store but if you try through the main Xfinity number, there is no option and the robot just keeps on going until finally she disconnects. Xfinity’s customer service does not exist.
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June 2024 by John Vandergrift
The staff was awesome and very friendly n helpful
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May 2024 by Barry Epstein
Why can't I find a phone number for the store and not the xfinity main number that takes forever to connect to a live person?
Follow up. All I wanted was to find out how much a modem would cost and return my rental. The response I finally received was they don't sell modems and I could buy one that is compatible with Xfinity. I tried that several years ago and purchased a new modem on Ebay. When I called to set it up I was told they don't set up modems that you don't buy directly from Comcast.
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May 2024 by Kama Kazi
Nice and respectful place of business prompt service in and out no worries ???
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May 2024 by Richard Percival
The clerk was courteous and knowledgeable. My issues were managed quickly with no further issues.
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May 2024 by Bonnie Beegal
Friendly and knowledgeable
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March 2024 by chirag raval
very good service and staff
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February 2024 by MRT MTL
After having text messages w an agent, and telling them I wasn’t satisfied with their offer, they immediately slowed or my internet speed. Not even giving me a thought that I might stay with them.
