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January 2024 by Mykola Patynok
Nicole and Louis are the best! Professional and fast. Thank you guys helping me with my business and personal accounts
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January 2024 by Al Pandola
Thank you Nicole for wonderful service and helping with our account. Every time I'm in, the staff are pleasant and helpful!
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December 2022 by Heather Shiller
I can honestly say that I now realize why so many poor reviews. I made an appointment to come in for a Notary this week and was given a time. Even received a confirmation email from Chase for the appointment, only to show up and be told that their Notary was out to lunch. I was on a quick break from work, so the time was critical for me. They asked me to come back later, but I could not. Thank god for the Monmouth County Connection next door that saved the day!!
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October 2022 by bill murphy
The worst customer service! Went in to the branch to inquire about CD RATES. I have a checking/saving and CD Account with this bank. I wanted yo open another cd account- quite a significant amount. Waited in the lobby for 10 minutes without being acknowledged by anyone. Finally went yo teller to ask if he can give me CD rates. He said, I don’t know in top of my head, which is fine. Proceeded to check rates. I waited another 5 minutes for him to check. I finally just checked online and found it myself. They have 2.00% promo for 12 months. The teller told me I had to be serviced by someone on their flatform, which no one was around. He was very rude saying, I can’t helpYou . He said the manager can help me, she had her door close While on a conference call. Didn’t bother to come out to say hello.
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March 2022 by P Marr
The bank is closed
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January 2022 by Z Z.
New branch managers solution to a business customer of long standing is ...... " oh well I don't know what to tell you ". My account is restricted and all a branch manager can do is say .... " oh well call this number ". I've been trying for a total of 8 hours ... they just hang up .... When it is settled Guess where you can go . Pathetic .
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October 2021 by Tatum Stein
My banking experience was phenomenal. Private Client Banker Jill was extremely helpful. I highly recommend Chase bank in Neptune.
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August 2021 by Pete Marr
The bank is closed
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August 2021 by Fred Sanford
The bank is closed
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June 2021 by Dug Conover
Poor manager service when atm ate my 100 dollars ... said I could wait or they could write up a ticket and maybe my 100 would be refunded
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May 2021 by Dug C.
The employees at this branch are incompetent I have had problems before today and now the manager told me after the ATM ate my 100 bill depisit that I could wait or that it would maybe refund my account or that it would just spit it out... He also would not come outside and check the ATM machine he just said oh it's been acting up you just have to wait
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August 2020 by Eli Michalowitz
Needed something notarized their notary was sitting bored on Facebook is like you need an appointment
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August 2019 by Meghan L.
I have two credit cards, two mortgages, and two personal checking accounts with Chase. I have been a customer for more than twenty years. People with money should not bank here. Any deposit that they find "unusual" is subject to a ten day hold. And their imaginations are narrow- they find anything other than an ADP payroll check to be abnormal. I have business accounts with Amboy Bank and TD. TD is better than Chase, but Amboy is highly recommended. Amboy has a professional staff. For small businesses or anyone with dynamic banking, avoid Chase and do yourself a favor by banking with a small, local bank where you will receive the attention that you deserve. Chase is good only for mundane, repetitive deposits. If you have minimal transactions and basic needs, they are probably fine. But ask them to do anything more than deposit a payroll check and they will need a ten day hold to clear their minds. Really, it's painful to watch them. And by all means, avoid the Chase Neptune branch. The manager, Ryan, is rude and dismissive.
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August 2019 by Haiti Baby Jenn
Chase is literally the worst bank ever every transaction I could make automatically ended with my account being locked and after locking my account they closed it would not recommend to anyone this bank is trash
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October 2018 by Steve DeAngelo
Chase is okay as a bank but their merchant services are awful. If your a business owner find what they call an "ISO," you'll get a lot more.