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December 2021 by Steven C.
Recently purchased washer and dryer the washer General Electic does NOT drain correct. So I called the Neptune NJ store where I purchased the machines one week before . Told by Phil (manage) I could not return them. Customer service at this store is nonexistent!! Good Luck if you by from them.
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November 2021 by Mark G.
I scheduled three appointments at The Home Depot, Neptune NJ for 11/16/21 AM Primary and PM secondary and 11/17/21 PM secondary for a interior fire door measurement. I was told I would receive a call from a contractor several hours prior. I waited home all day 11/16/21 and 11/17/21 and never received a call. The Home Depot's unreliability failed me as a customer. I will make my purchase elsewhere.
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October 2021 by Dominik D.
They certainly have more in stock than New York City Home Depots. It's located across the street from the Walmart and near the wawa.
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June 2021 by Clare C.
Used curbside pickup to get a couple of things that they wanted to charge a ridiculous amount to have delivered.... I have to say, these were big bulky items and they guys were able to help load into the SUV, not damage the car and tie down the back for us - I have to say, they earned a star back.
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April 2021 by Priya Sharma
Great customer service +18O56O854O6 NO NONSENSE and GREAT ASSISTANCE!!!
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November 2020 by Diana Marks
Friendly and helpful staff
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October 2020 by Rocco Berardi
Dee Bradford - one of the managers is the kindest , friendliest, and knowledgeable person in the Neptune Store. Her ability to go above and beyond for any customer is a true testament to her character and integrity. In short - if we had more Dee Bradfords around , the world would be a happier place.
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October 2020 by Joanne Collins
The guy that took care of me was very nice and very patient
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September 2020 by Raymundo Mayen
the best place ever
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July 2020 by Mark V.
5 stars BECAUSE this is the best of all the Home Depot's! And they should be recognized! Help everywhere great store!Everywhere I turned on a Saturday morning I saw an orange Home Depot employee apron! All friendly and helpful. Shelves packed and well stocked. And clean and ORGANIZED shelves!! I had to get 4 shelves cut and then later I needed something else cut. Normally that would be a 45 minute process. In both cases wood was cut right away and with 2 different employees. When I am trying to find a certain grill or patio set and my local stores when they are out of product this Neptune store always has it and they send me here. The King of the Home Depot's!
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July 2020 by Christopher Z.
Terrible. Plants are in rough shape. No control at check out. Sadly this seems to be typical of Home Depot. Try buying from local small businesses.
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September 2019 by Toni S.
My husband and I purchased an entire whirlpool appliance package from Home Depot Neptune. The delivery was on time , but when they went to install dishwasher they said they weren't allowed to install because the pipe was copper ,so Thdishwasher was not installed by them. As for the refrigerator it worked wonderful the next week, but the freezer portion stopped running, the ice maker stopped, all My food started to melt. We called whirlpool they sent a technician out he said he had to order a part another 3-5 days. Called whirlpool back very unconcerned. Went back to Home Depot, they said since we did not report in 48 hours we cannot return. Meanwhile we cannot use the freezer part. As for the dishwasher we had to pay someone else to do what we already paid for. If you need major appliances DO NOT BUY FROM HOME DEPOT NEPTUNE unless you have $$ to waste! This is not even worth 1 star. This will also be reported to the better business bureau, because it's not right!!!
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August 2019 by Jeff J.
I live pretty close to the depot in Neptune. It's hit or miss. Sometimes you have all the help you need, other times your feel like your the only one in the place and everyone is on break. I still go there I just look on the app for what aisle the product I need is in before I go. I would much rather go to the one in Brick but again Neptune is closer. Everyone I do find in there is nice when you find them and ask them a question. I've also run into the "expert" in whatever dept and turns out I knew more than they did. That happened a couple of times. Felt like I should work there, maybe help them turn it around.
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May 2019 by john c.
Zero stars if I could. customer service. I received the worst treatment by any associates in any kind of retail situation in the Garden Department tonight at 8 PM on a Saturday night. I was trying to buy some mulch which is located in the parking lot which they told me was closed at 8 o'clock. then I proceeded inside to load up my own mulch and proceeded to the checkout when I tried to check out they told me that The cash register is now closed only credit then there is four people behind me proceed to go in front of me. not that anyone that works there would've corrected and felt with the situation correct would said to me sir you can go right here and I'll check you out. they both stood there and watched people check out. Then I have an associate trying to come in the store in between me and another customer at the checkout counter trying to push two large carts that they carry wood on and almost running my feet over putting me in an uncomfortable situation along with my wife and if you want to treat people like that next time I will just run you over with my cart and I will say I work here because that's how I felt. if that is the way you want to do business in this day and age then you should go ahead and keep doing it like this. I will never ever ever ever go back to the Neptune Home Depot. I live down the street from the Neptune Home Depot and as far as I'm concerned I feel like I was discriminated against because of my race /ethnicity. I asked for a manager and they proceeded to ignore me. I asked again for a manager and they just looked at me with a blank stare. I then took my items through the store all the way down to the checkout lines and checked myself out of the store. I told your associates there that that will be the last sale they get from me at this store I will never go there again. if you want to waste your time then you should go there and spend your money because if wasting your time is what you want to do then go to the Neptune Home Depot is great for you!. I left your store called your manager and complained. customer service in this store is awful you deserve to get zero stars. If you want to ask me about this online then go ahead but call your store and get it from them because it is documented. you keep treating people like this then when I see somebody from Neptune Home Depot come into my business I'll look the other way to.
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February 2019 by Maria Ramírez
Todo lo que son máquinas electrónica y para jardinería
