-
October 2023 by Renee
Eddie listens carefully to what my car was doing and they addressed the problem professionally ...it was a rear sensor
-
March 2023 by Patrick Buster
The politeness of the folks there turned around my initial “meh” experience. I had an appointment at 7:00 am on Saturday morning. Sign said they opened at 7:00 AM, and I waited until 7:24 AM, and the administration area remained locked (no one there). So - I Dropped my keys in the overnight box, filled out a slip and left. That was a little disappointing, however when I got there later that morning to pick my vehicle up they were all very attentive and polite. That made it an overall good experience. They just shouldn’t make 7:00 AM appointments available if no one is there until 8:00 or so. Would go back for sure
-
December 2022 by Fred Mundhenk
My car was ready on time and at the quoted price. Professional and knowledge staff.
-
November 2022 by Carol Toby
Excellent customer service. Took my car there for an estimate after someone rear-ended my car. After explaining the process of getting my car fixed I left with total confidence that Family Ford was the best decision.
-
November 2022 by Marva White
This is my first appointment with Family Ford Car Care in Stanhope NJ because I recently relocated, at first I was concerned, I do care where I take my car to be serviced, the workers were friendly and professional I felt comfortable, when I received my car I was pleased, the service was above and beyond all repairs were done and my car felt good driving. Thanks to the mechanic who fixed my car, my car has a new home for all repairs and care. “Thanks To You All”
-
June 2022 by Jay Cogg
I purchased a 2016 GT 350. Even before I received the car somewhere during the preparation the car was damaged on the hood lightly. I should’ve refused the car right then and there and ordered another one, and now I’m stuck with it.!It was repainted but now I have a lot of dirt under the paint on the passenger side of the hood!I take the car back for a bumper technical service bulletin because it’s sagging. I get the car back and someone yanks up on the driver side windshield wiper (That’s labeled do not lift!!) damaging the hood, AGAIN!At this point I can only assume it was done maliciously! And to add insult to injury the bumper is in no better shape than when I brought it there!I was so aggravated I just had to leave. I was actually offered a little bottle of touch up paint! Really???Unless there’s a major warranty issue I will never return! And even then I will most likely find another dealer!And these are people I considered friends for 30 + years. I’ve never felt so screwed over in all my life! The chaotic turn over and help I’m sure has led to the downfall. The woman doing the wash and wax before you buy your new car is extremely careless. I hope they fired her since then. Update, I sold the car instead of having to deal with service. It’s a shame because the car was actually fantastic. Shame.
-
March 2022 by Rod Mendez
Since I moved into this area, I have heard nothing but bad things about this dealer from the people I have met. I used a private garage for all my repairs on my 2011 Escape. There was an outstanding recall on the "fuel delivery flange" that I wanted to take care of before selling the car to a friend of mine. I brought it to Family Ford for this service. A couple of weeks later, my friend takes possession of the car. He calls me the very next day, stranded. I couldn't believe it! I had the car 10 years and it never stranded me once, I felt awful, thankfully he wasn't upset. He eventually figured out that it was out of gas and the fuel gauge was simply stuck on 3/4. I was furious.I called Family Ford and they swore up and down that it wasn't them, all they replaced was a metal flange. I looked up the recall online and found that it did, in fact, involve the fuel pump/filter assembly so I called back. They still swore they had nothing to do with it but said they'd take a look.My friend didn't want to be bothered and had also had bad experiences with Family Ford so he just messed around with it himself. What he eventually found was that the way they had oriented the fuel pump assembly wedged the float that measure the level up against the wall. He turned the pump around so the float pointed into the the middle of the tank and voila, it all worked fine.My opinion of Family Ford: Incompetent Liars.Service: General repairs & maintenance
-
March 2022 by Josh Comertogullari
I went for oil change, great and fast service.
-
February 2022 by Jay Cogan
I purchased a 2016 GT 350. Even before I received the car somewhere during the preparation the car was damaged on the hood lightly. I should’ve refused the car right then and there and ordered another one, and now I’m stuck with it.!It was repainted but now I have a lot of dirt under the paint on the passenger side of the hood!I take the car back for a bumper technical service bulletin because it’s sagging. I get the car back and someone yanks up on the driver side windshield wiper (That’s labeled do not lift!!) damaging the hood, AGAIN!At this point I can only assume it was done maliciously! And to add insult to injury the bumper is in no better shape than when I brought it there!I was so aggravated I just had to leave. I was actually offered a little bottle of touch up paint! Really???Unless there’s a major warranty issue I will never return! And even then I will most likely find another dealer!And these are people I considered friends for 30 + years. I’ve never felt so screwed over in all my life! The chaotic turn over and help I’m sure has led to the downfall. The woman doing the wash and wax before you buy your new car is extremely careless. I hope they fired her since then.
-
October 2021 by Kaili B
This facility was great! When my truck was struck I had over $20,000 on repairs. This facility called and updated me every week until it was completed. They were very nice! Highly recommend.
-
September 2021 by David Vargas
TRASH! You're going to end up being a s***** if you don't read this review in its entirety! If you value your money and don't like to be robbed of your hard earned dollar, or don't like being lied to and taken advantage of, then please do yourself the favor and go to ANY OTHER FORD dealership for your service and maintenance needs. There's Performance Ford, Maplecrest Ford, Beyer Ford, All American Ford all within close proximity that will do the job better while blindfolded ...
-
September 2021 by David V.
TRASH! You're going to end up being a s***** if you don't read this review in its entirety! If you value your money and don't like to be robbed of your hard earned dollar, or don't like being lied to and taken advantage of, then please do yourself the favor and go to ANY OTHER FORD dealership for your service and maintenance needs. There's Performance Ford, Maplecrest Ford, Beyer Ford, All American Ford all within close proximity that will do the job better while blindfolded and with their hands tied behind their back at half the price! The service manager, Johnny, is a piece of trash!! Eddie the Service Rep, is a piece of trash!! And all others that run this garbage repair center are scammers and liars just after their own interests while lining their pockets with your hard earned money! They will charge you for the air you breathe while you sit in their waiting room! They don't even know what setting an expectation means! They expect you to drop your vehicle off and be able to go read a crystal ball to know what's going on with your vehicle. And if you call to try to ask what the status is because you haven't heard from them, you get met with attitude and resistance! They only reach out when it's in regard to scamming you into spending more money on some item that needs repair that they discovered. Here's a particular experience (one of many!!) that sets them apart from their Ford peers and puts them in the l**** category: For a 2016 Ford Explorer, a water pump replacement job takes about 10-12 hours of labor MAX to repair. That information comes directly from the Mitchell Labor and Parts Guide and the ALLData Labor and Parts Guide (both nationally recognized guides for labor and parts). I also confirmed with 4 other Ford dealers (the ones mentioned above) and they all gave the same repair labor hours of 10-12 hours MAX. Family Ford?? They are charging 17 hours for the same exact job that the nationally recognized guides and the other Ford dealers confirm is 10-12 MAX!!! Do the math at $137/hour that Family Ford charges. That's one hell of a difference of an up-charge compared to other Ford dealers!! Replacing an A/C line that has a small leak and evacuating and evaporating the system is set at 1.5 - 2 hours of labor MAX. Family Ford?? They are charging 3.5 hours for the same exact job that the nationally recognized guides and the other Ford dealers confirm is 1.5 - 2 hours MAX!!! Crooks and scammers is putting it very lightly! This place deserves to be put on blast as much as humanly possible to expose these exploitative practices! They need to be shut down altogether! They have absolutely no decency and there's NOTHING professional about them. I should have learned my lesson from the other scams they ran on me in the past. I only kept going to them out of convenience of location to where I live for simple oil changes. But, no more! They can go fly a kite in the rain in the middle of a lightning storm. Good luck to all of you! And if any of you at the shop reading this have any qualms with what I'm saying, I invite you to come and try to change my mind! I'm not hard to find. After all, you do happen to have all of my information in your customer tracking system. Don't worry. I'll wait. Cheers!
-
July 2021 by Joe W.
So purchasing a certified preowned Ford Explorer XLT with Family Ford is turning into a very bad decision. I thought I got a reasonable deal but it's turning into my biggest nightmare. I bought this truck in October 2020 and purchased their premium extended warranty. Now less than a year into it, the air conditioning broke which they will cover with deductible but the drivers side door panel, which was a recall item from Ford is falling apart and they won't cover it, even though I was notified about the recall only after purchasing the vehicle and the recall they say already expired. And the best warranty they offer didn't cover this defective part either. What a scam! Since it's not safety related they don't care. The real kicker is they say the door panel is $1000. Only 5% of the total cost of the car. Instead of address this recall while certifying the vehicle they go to stick it to the s***** (me in this case) who buys the vehicle. This is exactly why car dealerships have the reputations that they do. Always pulling shady practices to screw the consumer. This will be the first and last Ford I ever own!
-
July 2021 by Richard Fischer
Friendly, professional and great service.
-
June 2021 by Sandra Beatty
Craig and his staff are and beyond helpful, polite and just all around the best people. I highly recommend if your ever in need of body work for your car to call them.
