-
February 2024 by D I (Ambitious)
Very unprofessional, racist and lazy employees. They don’t even want to help out. All they say is “ I don’t know “ or call customer service. Wow. They make BOA look bad! Horrible representation!! This facility should have closed years ago! Every time I go here it’s an unpleasant experience!
-
September 2023 by Fayola E.
Funny enough I came here to write a review to express that I felt this bank/institution and the representatives are racist and the only other review here is saying the same smh On almost all the occasions I have went in person I was made to feel like a nuisance or not valued and after my most recent experience I am certain of it. I hate it here, it is so hard being black
-
May 2023 by Special K
My experienxe was absoulutely disrrspectful. Rose and Ana were very unapologetic about how they treated me. An i felt very discriminated an judged. We all go through hard times and these two women made me feel singled out and sad. I will never cpme back to this location.
-
March 2023 by Kirtesh Shah
One of the customers service i have ever experienced. Been a customer for more then 10 years. Didnt know this is what u get by being a loyal customer.
-
February 2023 by John Bufogle
What a difference .this branch they helped me where Hamilton Ave Trenton , N.J. was useless
-
February 2023 by Honest Person
The worse bank you can go all the people work there are rude and they think they own the bank. Closed my account immediately
-
October 2021 by Kara D.
Bank of America has to be, easily, the most racist place on earth for a person of color to visit. This particular branch greeter told me I could endorse my check before I barely even got in line, which I did, against my better judgement. I have to say, at that point, something said, they aren't going to cash it, and they want to make sure I can't do it anywhere else. When I approached the teller, it took a couple seconds for her to call a manager over who informed me they couldn't cash it because it exceeded the amount that a non customer could cash. Listen folks, this was no personal check, it was a 4000$ check from a financial institution, a business, that has an account with them, their customer, that they have soooo much respect for, they are going to tell said customer how much they can write people checks for, with their own money. What a joke! When I asked the manager if I could see the police in writing, she just smugly replied, "No", to which I replied, " what did you just say to me? She just stood there and stared. I asked for her boss, who politely informed me, that it wasn't a written policy but a note added to the account. Makes great sense right folks, you can tell me that's what it says, but you can't show me in writing. The manager had the audacity to ask me to ask me who I bank with! Like, what does that ha e to do with them. I watched numerous videos and news reports of how this bank continues to disrespect POC, both prior and after this incident, it's nauseating. I strongly encourage any POC to avoid this bank like the plague that it is. Honestly, I took one look at this check, the first thing I thought, I should go to a really posh neighborhood branch, there may be a lawsuit in the end.
-
September 2021 by fresh B
What happened to this branch. It closed last year due to covid,and then nothing.Are they ever going to reopen?
-
August 2021 by Calvin Huang
Been a long time member for over a decade and had a terrible experience with their mortgage agent M. Biggest issue was the lack of communication. I would be given a specific time to be called, just to wait for an hour after for them to call. Voice-mail box is always full so I couldn't even leave a message. Emails wouldn't be answered.They clearly show that there's no such thing as a valued customer here. Because of this experience im closing my accounts and moving to another bank.
-
November 2020 by Mark Taylor
Friendly service
-
November 2019 by Parth Joshi
Bank of America is just not a good bank, if you’re thinking of opening an account use another bank
-
April 2019 by Amazon com
The worst customer service ever. They do not want any one to their bank.
-
February 2019 by 28 and Main
Extremely rude staff very demanding and not very helpful. Definitely could use some retraining on customer service or just general demeanor on how to talk to people.
-
December 2018 by Suresh Rajappa
The tellers and the guy who greets (I assume is the bank manager) has to put a smile on their faces. I try to avoid the physical bank as much as possible, but sometimes I do need someone to help me in person. I needed to get some euros today and the guy at the front desk told me to get it online on the app. I also had some issues with depositing some cash. He told me to try another ATM! The teller would not smile at all and had blank face. I told her I needed some Euros, and her response was 'our systems are slow, do it online'. I had to insist to try it. The only person who is personable and nice is Mieguel.
-
August 2018 by Jonathan Maple
Good place to take care of your finances. Staff is decent.
