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February 2024 by Gregorio Cruz
Good very good
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January 2024 by Peter M.
I had a great experience riding the Coach USA-Suburban bus to and from NYC today from New Brunswick. The bus arrived on time, and I was impressed by how clean and comfortable it was. Even with a stop in East Brunswick the bus arrived at the Port Authority terminal ahead of schedule in about 50 minutes (admittedly traffic was light). Thankfully there were no loud or unruly fellow passengers. The new Port Authority terminal is also impressive. It's tricky to navigate at first but makes sense after you figure things out. It's also clean, well-lighted, and well-patrolled, and there are a lot of places to eat or get a snack. The train will probably remain my first option, but the Suburban bus line is good, too, especially if I'm going to midtown.
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November 2023 by Amaha Kihishen
The only reason I gave them 2 is to then them on being the only public transport services that are operating in the area to get to NYC and there are friendly and caring drivers I have seenThe cons...buses are not on time and schwdules are not reliable, and in many days I have been told there were no drivers and have to wait for the next schedule. There are drivers that are smokers, and when you get into the bus you can smell on all your ways. I always see stains on the seats and seems like no one cares to clean them.
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October 2023 by Wendy E.
On time and their drivers are very professional
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October 2023 by Bhupesh sompura
Excellent
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September 2023 by Luciano Peralta
Very good service thank you so much
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September 2023 by Diana Clark
Love their Service
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September 2023 by Marilyn Garcia
I used it and they were punctual
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August 2023 by RNJ
The staff...very nice, professional.
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August 2023 by ganesh siddesh bale
Since the pandemic the service has been horrible. Ground staff / drivers do not really care and not for nothing lot of passengers have lost civic sense.I am a commuter since 2010 from East Brunswick NJ to NYC and have seen the service deteriorate and prices increase.After sending emails to customer service earlier used to get some responses now that also is rare. Wish EB township gets NJT on board as competition is the only way out as currently coachusa is the only practical option for commute to NYC from East Brunswick, NJ.
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August 2023 by Evelyn Estrella
I dont have a long time taking this bus, but so far, so good. The buses are comfortable, the drivers are friendly, the clients on the bus are courteous and the bus is always clean. My only complaint is the price as they charge for fuel fee aside from the fare, and I'm a part timer at work in Queens, NY. So you know where that may go. Also, the bus this morning came in early. Instead of waiting for his time to depart, the driver took off 8 minutes earlier. The next bus that followed was 20 minutes after. So between the line where we started to the line at the next stop It was crazy. It was standing room only. So you know how that went. Yesssss frustrated people waiting on a NY Bus. I'm one that I hate waiting. I guess the NYC girl in me ? Overall The service is good and that's one way to get to NYC
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June 2023 by Elaine R.
I had a terrible time getting a bus on Saturday, June 3. I had an appointment on Saturday. I was at the Bus depot in New Brunswick and had to go to New York City Port Authority. The 3:30 pm bus NEVER CAME. The 4:30 pm bus came around 5:00 pm.. I MISSED MY APPOINTMENT. VERY UPSET.
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June 2023 by J M
Worst bus company every! Bus to lower Manhattan from East Brunswick either does show up or is late on a daily basis. This coming from someone who has been commuting to NY for 38 years. RIP Suburban .I would not give it a star if the option existed
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June 2023 by I May
The girl who sold us the tickets was a scammer. We were newbies and charged a 13 dollar bill for our 1 year old son. When a baby does not use a seat, we were surprised but we paid for it and then upon asking they told us that they had deceived us.
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May 2023 by Bogdan Constantin
Sometimes waiting for a bus, never coming while Academy busses pass by.
