The Hub Murray Hill, BW Premier Collection, offers a mix of positive experiences and areas for improvement. Guests appreciate the friendly and attentive staff, with Kevin providing excellent customer service during check-in. The hotel features clean, spacious rooms that are reasonably updated, with large TVs, quiet appliances, and a very nice bathroom including fluffy towels and a magnifying mirror. The availability of bathrobes and a filtered water dispenser adds to the comfort. Some guests enjoyed the restaurant on-site, citing good food, a lively atmosphere, and live piano music on weekends, making it a nice spot for meals and drinks. The hotel’s dedication to personalized service, such as accommodating early check-ins or special needs, is also noted positively. However, reviews point out several drawbacks. The hotel lacks amenities beyond its restaurant, which is considered expensive and does not offer basic items like espresso. Breakfast is limited, served only until 9:30 in a dull basement room. Room comfort issues include beds that are too soft, poorly fitting bedding, and dust and debris under the beds due to infrequent cleaning. The rooms are located down long, dreary hallways, often near noisy work trucks and shuttle alarms. Electrical outlets are scarce, forcing guests to use long cords or switch devices. Some guests found the rooms and overall experience overrated, citing issues with the AC, parking lot noise, and cleanliness. Despite these concerns, some would consider staying again if needed, especially for the convenient location and friendly service.
