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November 2023 by D. Bansal
Always very good and efficient service here!
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June 2023 by Christine C.
Friendly staff. Easy to park. Great hours. And super efficient. I frequently mail packages from here and have had only great service experiences.
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March 2023 by Andrea B.
I reside in Summit and go to New Providence Post office only several times a week. Better hours, helpful and efficient staff. My packages always get delivered without any issues. I don't understand the negative reviews. I can only think that people will treat you the way you treat them. Only positive experiences for me.
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January 2023 by Xiaofeng Mi
Was there today. They only have female employee dealing with a room of customers, and she was horribly impatient and rude…
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August 2022 by CY Cat Simon
I've been regularly sending out packages for my online sales. The staff are always friendly and quick to finish tasks. There was once I missed an anticipated package and called them up. They were quick to direct me to the right distribution branch to resolve the issue.
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May 2022 by Sabelle Deng
I called them for the missed mail of their informed delivery website, the lady on the call generally didn’t allow me to talk…give me your tracking number, she just repeating the sentence again and again, and there is no tracking number on their own informed delivery website!
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March 2022 by Damian D.
It seems the further west I go the better the USPS gets-so New Providence is better than Short Hills, but go further to BH for even better service.
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February 2022 by Ximena Rojas
Go with a lot of patience because the customer service is terrible, they don't even try to help, an old lady left very upset because she was trying to explain something and they didn't even want to listen to her. My mom doesn't speak English and they didn't even attend her (she was trying to communicate with a translator)
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August 2021 by Kavita Parekh
Worst customer service I have seen in a long time! Both women were rude and unhelpful. They complained about my handwriting and after asking me to fill out the form a third time, I left. This place needs an overhaul fast!
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July 2021 by William Petersen
I am always very pleased when I go to this post office. The staff know and care about what they are doing, and they are always very friendly and helpful! :)
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May 2021 by d k
I do not live in New Providence ,but I like the prompt service, the lobby set up so one can fill out information and not get in someone's way ,and the friendliness of the staff. Therefore, I go out of my way to use this facility. Yesterday, I witnessed a customer being so incredibly rude to a postal staff member that I was embarrassed for her. I thought she was very patient and took this man's verbal abuse and profanity with dignity and calm. Just because someone "serves" the public does not mean the public should abuse the "public servant."
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February 2021 by Diana L Brennan
Not sure what all of the negative posts are about. Recently, I’ve been visiting the post office a lot and I’ve never had a bad experience. The women working may rush you through and talk fast but they are friendly. My packages always get where they are supposed to go on time or early. Recently I had my label on the wrong type of box and they stopped me from waiting on the long line and pointed me in the right direction to correct the error so I didn’t waste my time.
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February 2021 by Jaegeun Ha
Just met by the worst customer service ever. So rude and unkind. She completely ruined my day. Based on other reviews, I'm not the only one. I should've checked before visit, but who would've thought that such terrible experience from USPS?
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February 2021 by Phoenix Risen
I’ve had mail not arrive that I sent from this location on multiple occasions.....packages that come to my residence come at a snails pace. I get messages saying “attempted delivery” when I was home all day and clearly delivery wasn’t attempted. Just overall not a good service.
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December 2020 by Alexander K.
The staff is rude. One particular staff's attitude reminds me an attitude of staff at DMV office.
