Best Western Plus Newark Airport West offers a mixed experience for guests. The hotel features comfortable beds and provides a free shuttle service to the airtrain and terminals every half hour, which many find convenient. Customer service is highly praised, with staff members described as friendly, professional, and accommodating, particularly during check-in and check-out. However, the property shows signs of age, with reviews noting musty smells, stained furniture, and peeling wallpaper. The lobby is also reported to be small and not particularly inviting. Guests have mentioned challenges with the hotel's location, including difficulty finding it due to construction and poorly lit signage. Parking is noted to be limited, which can be frustrating. While the rooms may meet expectations for the price, some guests experienced noise disturbances from neighboring rooms. Despite these issues, many appreciate the reasonable pricing and the overall helpfulness of the staff. The hotel appears to be a decent choice for travelers with layovers, but updates and improvements would enhance the guest experience significantly.
Rooms: Musty, old, stained chair, wall paper coming off in areas
Noteworthy details: I guess at one time it was a nice place, very old looking, and needed a lot of updating . Lobby area is small and smells musty. The staff are great friendly and professional.
February 2025
Great room with above average food. Service good too. Location sucks. Worst ever. Had to go to anither hitel to find out how to get here. The host at competitor hotel actually drove me to tge hotel. Apologies from BW th we y have many complaints.
Rooms: Nice comfortable beds.
January 2025
Gabrielle was the valet guy that was super helpful and nice. Went out of his way to get the snow off of my car and bring it to me.
