Best Western Plus Newark Airport West offers a mixed experience for guests. The hotel features comfortable beds and provides a free shuttle service to the airtrain and terminals every half hour, which many find convenient. Customer service is highly praised, with staff members described as friendly, professional, and accommodating, particularly during check-in and check-out. However, the property shows signs of age, with reviews noting musty smells, stained furniture, and peeling wallpaper. The lobby is also reported to be small and not particularly inviting. Guests have mentioned challenges with the hotel's location, including difficulty finding it due to construction and poorly lit signage. Parking is noted to be limited, which can be frustrating. While the rooms may meet expectations for the price, some guests experienced noise disturbances from neighboring rooms. Despite these issues, many appreciate the reasonable pricing and the overall helpfulness of the staff. The hotel appears to be a decent choice for travelers with layovers, but updates and improvements would enhance the guest experience significantly.
Beautiful space, good location, but smoking is allowed, so beware..... everything smelled like cigarettes in the morning.
July 2026
So close to a 5 star. The room was great. Nice large room and tv. Bathroom toilet kept running and mold smell. And no free breakfast , even the coffee machine in lobby had a Cc reader. Employees where all amazing. From front desk to the shuttle driver.
July 2026
I wanna give a huge shout out to all staff and to Beth, the manager for not only an extremely pleasant and very clean, friendly environment, but went out of their way to return items I left behind before traveling back home. They were also all amazing with recommendations for sightseeing to someone who has never been to... read full comment
