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February 2024 by Christine Distano
Joyce at H&R Block is amazing. I'll always come back.
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April 2023 by lyndseybro
I just want to thank Kevin for helping me with my taxes. I went to another H&R Block in the Newark area and my taxes were completely butchered. After contacting the previous branch with no help, H&R Block customer service sent me to this branch. Kevin was immediately available, he eased my mind and was able to amend my return right away. Not only was Kevin kind, the rest of the staff in the office was so nice and helpful. Thank you again!
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April 2023 by Google user
I just want to thank Kevin for helping me with my taxes. I went to another H\\u0026R Block in the Newark area and my taxes were completely butchered. After contacting the previous branch with no help, H\\u0026R Block customer service sent me to this branch. Kevin was immediately available, he eased my mind and was able to amend my return right away. Not only was Kevin kind, the rest of the staff in the office was so nice and helpful. Thank you again!
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April 2022 by Ana J Ferreira
Dropped off my taxes paperwork March 31. On tax deadline day i call multiple times to find out when I can come in to sign and submit, turns out my paperwork was assigned to someone on vacation until end of April. Front desk person assured me they’d get someone to do them asap - but no offer to file an extension so at this point I’m already paying late fees x3 (federal, ny & nj). It’s been 3 days and no word from anyone… phone just rings forever and the offices are closed (just walked there to check) - when I was ASSURED they’d be there working all week. Hopefully I can track down all my paper work in the coming weeks so I can have my taxes prepared sometime soon and pay all the late fees the government will surely demand. Overall: this is UNNACCEPTABLE behaviour from any type of business and despicable customer service especially when dealing with people’s financial well being. Extremely disappointed overall, hoping for a resolution in the coming weeks but doubt it’ll be that easy.
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April 2022 by Jessica Hamm
Joyce Parker was very helpful and explained why I was getting back what I getting back really made sure I understood very patient gave her full attention
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April 2022 by John Michael Argel
The tax preparers are very professional and accommodating.
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April 2022 by Tracy Neal
Always get great service
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March 2022 by Dominique Ritchie
Do not waste your time here. You will end up having to pay somewhere else to file your taxes properly. Joyce did my taxes and I should have immediately gone elsewhere because she didn’t seem like she knew what she was doing but it was our first time and I gave the benefit of the doubt. We had to come back twice because there were issues the first time when she tried to file. We paid their fee and thought our taxes were filed back in January. Come to find out almost 2 months later that there is an issue with one of our state returns. If I didn’t call to find out we would have never known. Joyce has not reached out back to me to let me know the issue is fixed and I have been trying to reach a manager for days and all these people do is give you the runaround. I paid for my taxes to be filed so why aren’t they. Best believe I will be reporting H&R block for fraud. You can’t charge for a service and not deliver especially when dealing with peoples taxes.
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February 2022 by Charisse Neal
they were very helpful
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April 2021 by jerry davis
Good fast service
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April 2021 by Michael Conteh
Kendra was accommodating, patient and very professional. She diligently explained the process and answered all my questions with regards to the filing process. Also, she ensured that I was able to claim every cent I deserve. The entire process was seamless and enjoyable. Thanks to the decorous impeccable character of Kendra. It was such a joy to be in her presence as she effectively and efficiently filed my taxes. She has my full confidence and vote as an excellent tax analyst, and I will definitely recommend her as a tax analyst of choice. Keep doing great work, Kendra and thanks for your unrivalled customer service. I am delighted and will recommend my network of friends to you!
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April 2021 by shadowseru
My wife and I had a wonderful experience at H&R Block. The receptionist was lovely to talk to and the tax preparer ensured we had the best refund possible.
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April 2021 by lenlee hosang
Never using the service again. Was charged over $300 for tax services from 2 years prior. How is that possible when I already filed those taxes with the same company! When I showed them the error I was given the run around for over 2 weeks that had me traveling to 3 different HRBlocks only for 1 to tell they couldn't help, the other claiming the managers on vacation and thr third saying I have to call in. They gave me a number to one sayinyg it was the main HQ but it wasn't. They got the state right but it was just some random HRBlock. Every time I tried to call in for help to solve the issue I was on hold for HOURS only for them to drop the call.I filed my taxes with HRBlock for 3 years so why would they charge me 2 years later for something I already paid for. Incredibly unprofessional and unhelpful, I've never seen a staff make a mistake and just pass the buck to not own up to the mistake and get me my money.
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March 2021 by Darlene Matthews
I appreciate how everything was done in decency and order. The staff was very polite and respectful and nice.
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March 2021 by Phoenix J NYC
Very Helpful. Thank You So Much