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January 2025 by Sen Silo
Rude af! Hung up on me and when I call back they don’t pick up the phone. My son lost his phone and I was trying to see how much replacement would be so when I asked this lady she says I need to come in store. So then I proceeded to ask her at least if she has the phone in stock because it is an older model and I didn’t want to have to go all the way there if I could try another store she hears my question says nothing for a good five seconds and then hangs up on me. I Call back and then they don’t pick up. Extremely unnecessary. I’m a nice person and I always get people respect and if she just wanted to tell me once again just to come in the store then I Wouldn’t mind and just make the trip understanding that sometimes they just can’t give certain information over the phone or maybe she doesn’t know or maybe she’s busy. I do write emails and I will be writing to the company. I will also be going in today to let whoever runs that store knows that they have some rude ass people. I work in customer service and I have my bad days but then just stay home if you can’t even do your job with a bit of decency Especially to somebody who’s Who showing you some respect.
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October 2024 by Jjj Joneses
Not good experience and very rude
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June 2024 by Adam Walker
I was trying to upgrade my phone via byod.....but it was a complete utter waste of time
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May 2024 by Michael (Novashift)
This place needs better employees who knows what their doing to a serious degree. Tried to get a new phone by upgrading from my old as hell one today, only to be turned away, because the employee was having too much trouble activating/registering the phone on their computer.They tried, but it just wasn't taking. I hope I can find another main Metropcs office.
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April 2024 by Beatrix Kiddo
Bought a phone yesterday, didn't need nothing but to be rung up. There are no longer deals for existing customers but that doesn't matter cuz consumerism. Anyway as the associate is setting up my phone, I asked if while the port for the sim card was open could I put my memory card in the phone and she tells me she didn't see a space for it.🤦🏾♀️ All she had to do was flip the tray over and the memory card fits in a space behind the sim card. They really ain't interested If it isn't an iphone. And that is cool too but be knowledgeable of your merch; otherwise your customers will dance circles around you
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March 2024 by Katiria Quinones
Great service
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January 2024 by Adrienne Mc.
Miscommunication between management,customers and corporate offices. I was sold a phone that I didn't need and they refused to refund me my money. Corporate said yes to refund and management said no. At the end of the day the manager had corporate buckle ?
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January 2024 by Adrienne McLean
Miscommunication between management,customers and corporate offices. I was sold a phone that I didn't need and they refused to refund me my money. Corporate said yes to refund and management said no. At the end of the day the manager had corporate buckle ?
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January 2024 by Olive Alexander
They don't acknowledge you when you're there.
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November 2023 by Fred Lizama
Nice guys very friendly and helpful.
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August 2023 by Tasha Morris-Davis
They worse then att and sprint and TMobile and Verizon I'm not understanding why my bill jumped from $175.00 to $182.83 I would like to know why it's that high when I only have three phones and a Internet box
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June 2023 by Rahnell Dawson
The manager was very rude which is uncommon for that location. I have been a customer for almost 13yrs and never had an issue with any of the employees until now. I won't blame the metro just the light skin guy 5'11"with the beard.
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June 2023 by Themwa Luciole (FireFly)
The store is empty. The crisis is also hitting phone stores. It's terrible then.
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June 2023 by Angelina Roman
The hours for the business is incorrect, they close much earlier than 5pm om the weekends.
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June 2023 by B Romo
Good helpful staff
