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December 2023 by Rice Beann
JULIO AND WILLY NEED TO BE FIRED!Amateur/ rookies/ unprofessional/JULIO & willy need to educated on his position. You are just reception for napa nothing serious boys!Wait till I post yah pictures lmfaoooI recently had a misfortune dealing with Napa crew, and let me tell you, it was a CIRCUS OF INCOMPETANCE! JULIO, the so-called associated, must have gotten his customer service skills from another planet. He was not just rude, but im pretty sure he's the missing link between customers service and disaster.Willy needs a crash course in how not to drive customers away. Instead of managing, he seems to be leading a masterclass on how to be completely oblivious to customer satisfaction.I wouldnt recommend this place to my worse enemy. If you enjoy being treated like your are interrupting their coffee break or dealing with people who seem to have skipped the "customer service 101" then by all means, go to Napa auto parts in newark. But if you have an ounce of self respect, steer clear.
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November 2023 by Aries Deas
Awful customer service.
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September 2023 by Michael Walsh
The most awful customer service I have experienced of late. Do not make the same mistake I made and buy a battery from them if it turns out bad, they will not replace it. Steer clear or be in my predicament … the owner of a bad NAPA brand battery. I will never do business with NAPA again. They insisted that the battery was okay despite it discharging, and testing as bad on a Schumacher Charger which is one best chargers in the business. Their asinine answer go and charge it. It had been on the charger for a week at that point. At 100% charge it holds only 437 CCA despite being less than three months old and having a rating of 550 CCA. As to the store, it’s dirty and very tired looking, some of the stock looks like its from the Reagan Administration. I should have known better than to do business with them. The process to sort this out with NAPA will be painful because they don’t own the stores. This place doesn’t deserve even one star. They don’t care an iota about their customers.
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August 2023 by james wilkins
absolutely class act, you want it.. they Make it Happen, I recommend with out hesitation
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July 2023 by Brittany Hicks
The store was well maintained and had what I needed in stock. Highly recommended.
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March 2023 by Google user
Great place been coming here since early 80 same owner they always on point and they have parts ready for pick up or delivery they keep up my truck fleet running Al and Will you are the best
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March 2023 by Jose Marrero
Great place been coming here since early 80 same owner they always on point and they have parts ready for pick up or delivery they keep up my truck fleet runningAl and Will you are the best
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February 2023 by Jeff Black
Great serviceBut auto detailing productsCompounds extremely high
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May 2022 by Roderick Shaw
Excellent friendly service
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February 2022 by John Bridgeforth
Great service
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September 2021 by jeffrey arias
Excellent place to shop very helpful staff and the prices are great, see willy he is the man
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August 2021 by Jose Irizarry
I ike Napa Is Not To Far From My Job The Owner Is A Very Nice Person I Buy My Parts There Good People That Work There
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July 2021 by Rolando Hernandez
Great part for your car and also a great customer service
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April 2021 by Flor M
Hands down best Auto parts in the area. They always seem to have what I need or can get it quickly. They must have great management at this location because staff is knowledgeable and understanding of the customers needs. I highly recommend.
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March 2021 by RH Ehsan
Very Thirdclass Customer Dealing The Guy Over Counter was so rude and Didn’t Behave Well If You Ask Any Questions To Them About Product Or Paint They Didn’t Inform Anything.Highly Expensive.A small box of paint They Charged $100 and I don’t know the paint is good enough for me or notSo my suggestion before you go to Napa better do your own research so you have to know exactly what you need to buy otherwise they make you feel regret to go their shopGood LuckFor This Demage $100 Paint And What Denter Gonna Charge Don’t Know
