PSEG - General Office

Hours: PSEG - General Office receives mixed reviews from customers. Several customers appreciate the staff's helpfulness, patience, and professionalism, highlighting positive interactions with employees at the service windows and customer service agents who go above and beyond to resolve issues. One staff member was specifically commended for excellent customer service, and the workplace environment around the building is kept clean and attractive, especially during springtime with blooming flowers. However, there are also concerns raised. One customer experienced significant damage when gas line installers buried wet dirt on their garden beds and walkway, leading to dying plants and no resolution from the company. Another customer faced difficulty resolving an issue after speaking to multiple representatives over two hours, though they acknowledged one agent who successfully resolved the problem. Additionally, some customers note the demanding nature of work like gas meter changes, which are carried out professionally despite being physically challenging. Overall, while many praise the staff and environment, there are notable instances of dissatisfaction related to damage and unresolved issues, reflecting a range of experiences with the business.

1. Newark, New Jersey