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January 2024 by D. duck
I was trying to get my soulmate a phone and other places gave us a hard to, it was already hard enough that I was they are physically But this place was great we had an great experience, he got us n helped us and got us, it he took his time , he wasn’t rude of anything, the world needs more ppl like David, we thank you and appreciate u much love ?
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December 2023 by Sylvia Hourigan
I am really impressed how far they will go to make a customer feel welcome and appreciated! I could not afford something I needed so they worked with me until my needs could be met! I was thinking of canceling because of budget but sometimes paying extra makes a difference!!! Shout out to Kevin and Jennifer! I hope I spelt your name right!
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November 2023 by K R
The place was good but staff is not aware of with complete service
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October 2023 by E. Aguilar
Don't bother coming here unless you're planning on opening a line or buying something. If they're not making a commission, they won't want to help you, and they'll make sure you know that you're not welcome there. Some employees are rude and unprofessional. My rep literally walked away to help someone else in the middle of our interaction because they were interested in a new phone, and I was sent there by Tmobile customer care for a non-sales related issue. Called tmobile, and their only solution was for me to go to another store and possibly have the same experience. 15 plus years with tmobile and their favorite answer has always been no.
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April 2023 by KaeList8
This T-Mobile is a corporate store which is important to know. James, one of the sales reps, was informative and helpful. Recommend!
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February 2023 by Jerris Cooke
It was a very pleasant and i didnt wait a long time to be called
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February 2023 by Megan Taylor
Helpful with assisting me to add a line. Set up the phone for me on the spot. No issues.
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February 2023 by Antawyn Doughty
Great work, treat with respect high quality equipment.
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January 2023 by Joseph Grumet
So major issues with my family account lost phone was canceled but still being billed for a replacement phone different number had issues and dec9 SOS MODE PHONE DEACTIVATED PAYMENT CURRENT ETC SO CALLED NICE PERSON BUT HAD TO GO TO A STORE TO RESOLVE WENT TO T-mobile broad and market st Newark manager Merideth was free as well as her underling female ! They were so helpful pleasant on a level rarely seen in retail today I was shocked and told them so they solved the issue in 10 minutes issued me a 218$ credit in under 10 minutes after 1 hour 45 minutes on phone with T- mobile! Was such a positive experience in a negative Situation i want to hire both of them to work for me! Don’t believe was t-mobile training although it could be just 2 woman who are smart customer driven and know what they’re doing . I was about to cancel and I’ve had em all Sprint Verizon Art Metro etc by far the best service around
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January 2023 by Gary Gibson
Kevin was awesome with his help. I came there with the problem and he assisted. Even talked me into getting a tablet.
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December 2022 by Derix Nelson
Zafia was so helpful and attentive! She has amazing customer SERVICE skills and she is a valuable asset to your company please give her a raise she deserves it 11/22/2022Today I came back to pay my phone bill and get information on black Friday specials and unbeknownst to me I walked in and it's packed and said to myself oh boy I am gonna have to wait! Not even 60s passed by and 1 of your best employees Bruce began to help me with cell phone bill. Bruce was very kind, quick, attentive and precise. He's a team player because when i asked for my favorite employee at t Mobile (zafia) he was so cool and understanding and that made me feel comfortable even more. Zafia was so busy but she made time and she was helpful quick and knowledgeable about what I needed. She ended up saving me lots of money. I reccomend t Mobile to all my friends and family and I suggest if you want the fastest help and most knowledgeable and groomed people ask for ZAFIA AND BRUCE!YOU WILL WALK OUT WITH A SMILE ON YOUR FACE AND A SATISFIED CURIOSITY LIKE MYSELF
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November 2022 by evelyn lopez
I must say I met Maradeth she the best employee there who really goes out her way to do the best she can for her costermers I've been there several times & I can see it on her face if someone doesn't get the help they actually need or looking for
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November 2022 by BERNICE SCHULER
VERY CLEAN IS ALL I CAN SAY & THE WORKERS NEED ATTITUDES CHECKED YOU ASK A QUESTION & THEY ACT LIKE YOU ARE BOTHERING THEM ☹☹☹
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November 2022 by Augustus Hanckerson
I had a very good experience at T-Mobile. I spoke to Meredith and she really, really helped me. Do me a favor if you go to the store ask for Meredith. She's very experienced, really courteous and will really help you a lot.
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November 2022 by Jorge Sylvester
WORST CUSTOMER SERVICE IN NJTHEY MAKE YOU WAINT UNNECESSARY MEANWHILE THEY'RE TALKING. AND THEY HAVE A BAD ATTITUDE!
