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December 2022 by Bren Ann C.
Called pharmacist today @ 4pm to pick up a prescription for my aunt. I needed the gentleman to look into the Rite Aid system to confirm information . I gave him info needed. He said he will have to go further in the system and since patient is Registered elsewhere and I need to call that pharmacy to confirm the information. Really now ? He has zero patience to click on his computer to help me . I have been calling back the phone number . On my 5th call . He is not picking up anymore ! Bad customer service ! Pharmacist sounded annoyed as if I was bothering him !! A person like this is not good for the community ! You took an oath to help others and that includes patience sir! Will not go to this rite aid!! No respect for customers
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December 2022 by John G.
i am referring to rite aid on.ogletown road in.newark delaware. all customers go to another rite aid . avoid using this store . michelle morally refused to fill a prescription due to being uncomfortable filling it.. i have audio and physical evidence of this. i would not be surprised if she fills the needle with saline water.. she is uncomfortable giving out medication.that several doctors verified my permenant injuried of my spine and knee. i am.not going away.. smart stay away from.ogletown road
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November 2022 by Sherene N.
They're great about communicating times for meds pickup. Where they do lack is in answering phones and in-person questions at times. The wait can be anywhere from fast to OMG why me?! The service varies, sometimes you'll get a fast worker who is knowledgeable other times you're trying to stare a hole in their heads for being so careless and slow. They have a decent variety of items all over and they do give out rainchecks. They have a key maker kiosk and a TD bank ATM.
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March 2021 by Stephanie H.
The place inside is clean but the pharmacy is the absolute worst. Inside, their is always 7-8 people and always a line on both the pick up and drop off -- and if you think that's bad don't even attempt the drive through; they'll have you waiting 10-15 minutes before they even acknowledge you!
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April 2020 by LaTisha M.
I go to rite aid only because they are close to my job. I've been here at least 10 times and not once has anyone helped me. During the COVID-19 pandemic, they are instituting new rolls, cool that's smart. Stand a few feet apart. Face masks or face coverings are required, cool that makes sense. They now also require you to wear gloves, ok what?! That doesn't even make sense, even the CDC says wear masks and WASH your hands. That is dumb and I can't stand policies that are stupid. Don't even waste your time going here
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February 2020 by Souleymane S.
very rude personal,got there to drop a prescription and she was talking to her coworker not even greet me,just show me her hand like i came to beg for prescription.the only thing that Brittini told me is 30 mn.how come costumer can be treat like that without any respect.something to be done at this location to provide better service because this is becoming .and is not my first bad experience at that location...