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January 2024 by Brett S.
Until today I have been an AMERIGAS customer. Their customer service is just horrendous. After AMERIGAS missed thRee deliveries, my house in New Jersey was freezing up. My son snd I were shivering cold and the pipes were about to break. I made one call to Andrew at Fairclough Fuel and he said. "I'll have team to your house in 20 minutes". Then he did exactly that. My house is warming up, the shivering is gone, my pipes did not burst.... I've only written two or three reviews on Company's in my life.... (see my review on Amerigas)....If I could give Fairclough Fuel more stars than there are in the galaxy.... I would. You don't know me, but I would be so pleased to hear that other Amerigas customers move their account to Fairclough as well. It would warm my heart like Andrew warmed my house.
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December 2022 by Kordes Ivory
They don't care about their customers!! Especially when it's freezing out...like today
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June 2022 by Luis A Trujillo Herrera
Good prices and fast service
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February 2022 by Natasha G.
Poor customer service!!! I have been purchasing oil from this company for 4 years, but this last time I purchased oil I received a phone call accusing me of underpayment. Then when I provided proof of what I was quoted, I was then told the error was made by me because I apparently don't know my address. However the request illustrates my correct address and they somehow delivered oil to the right house. Needless to say I will not be using them again and I will not be recommending them to anyone else.
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October 2021 by Donna Vandermast
Terrible company terrible customer service and billing department do not recommend!
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October 2021 by Lindsay Erdmann
If I could give zero stars I would, terrible company, terrible customer service.
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October 2021 by Hector Rodriguez
We had our tank removed from our old provider by Fairclough and they installed their tank today. We are very impressed with their work. They treated our home like their own and did such a great job at getting our yard back in order. We were expecting the yard to be left in disarray and that definitely was not the case. Thank you to Fairclough and your amazing staff for taking care of us. We will be recommending you to friends and family!
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October 2021 by Don Thomas
A customer for many years, an employee for a few now. Great customer service, and great people to work for and with.
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May 2021 by Nicole Geib
I wish I knew who I spoke with, because she was absolutely lovely. Called them for the first time. The lady I spoke with asked me a few questions, and said they would be there for the delivery the next day. She did not try to push me into pre-scheduled deliveries or anything. It was a very quick and easy scheduling. I did not even ask about the prices and was very pleasantly surprised by how reasonable and actually great they were when I received the invoice. Thank you all so much! I will definitely be back and will recommend your services!!!
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May 2021 by Sam E.
Very good service after the initial hump of becoming a customer who owns the tanks (I had to send them my proof of ownership several times). They have very good delivery people and they have are very good prices. Never had a bad delivery experience. Timely delivery and you only pay for what you get, and not the Kansas city shuffle that some companies pull.
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February 2021 by Patty J.
We've been customers for well over 10 years but we ran out of propane (in February). Called, realizing that we would have to pay an emergency fee, which we were prepared to do. However, they were only going to deliver 10 gallons. We even called again to be sure that was right. That's just crazy. We have had emergency calls before and got at least 250 gallons so I'm not sure when this became their policy but it's ridiculous. So we went a day with no heat and went with one of their competitors. They've lost a long time customer.
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December 2020 by Tom B.
thirty + year customer. called for a price. they raised their prices thirty cents a gallon in one week. would not meet their competitors price. bought fuel else where. always give local businesses a first chance, but obviously they did not want or need the business..
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October 2020 by Bill Greenlaw
They have VERY good prices and GREAT employees. Highly recomended.
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September 2020 by Heidi Mountford
I am a new customer, had tanks installed-I have dealt with 5 of their employees, all very professional, nice and efficient. Quick to respond to inquires and a pleasure to deal with. Only suggestion is their website is antiquated. Doesn't reflect the level of professionalism that I have experienced. Also they don't offer automatic echeck payment which almost every company does. Your website is not a good reflection of your company.
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March 2020 by Anthony B
Great customer service and always the best price for home delivered propane in the area. I have dealt with other heating fuel companies and Fairclough can't be beat!